Claims

Criminal Acts: Intentions and Exclusions

The Ontario Court of Appeal has ruled definitively that 'intent' has no bearing on criminal act exclusion clauses

By Nicole N. Vaz | April 1, 2007

6 min read

Slip-and-Fall Injuries: Are They ‘Accidents’ Under SABS?

Yes, says FSCO. But insurers hope for successful appeals against two recent FSCO arbitration decisions in slip-and-fall cases

By Donna Ford | April 1, 2007

4 min read

You Have Every Right to Feel That Way!

A Series of Articles Provided by the Insurance Institute of Canada. Loss adjusters must develop and use many skills, including communication skills. Every aspect of the claims process depends on good communication. When a loss is reported, the initial response must be to acknowledge the insured’s feelings. Being empathetic at a time when stress is […]

April 1, 2007

5 min read

OIAA Claims 2007 Conference and Exhibition

More than 150 exhibits from across Canada showcased the latest services and products for the claims industry at the Ontario Insurance Adjusters Association (OIAA) Claims 2007 Conference and Exhibition held Feb. 7, 2007 at the Metro Toronto Convention Centre. The extremely popular event for Insurance Claims Professionals provided a full day of education, enrichment and […]

April 1, 2007

1 min read