Claims
KAMLOOPS, B.C. – The RCMP investigation into the cause of a massive wildfire that destroyed homes and charred nearly 2,000 square kilometres of land in British Columbia has now been passed to the BC Prosecution Service for consideration of charges. RCMP Sgt. Janelle Shoihet says the probe into the Elephant Hill blaze in 2017 was […]
By The Canadian Press | September 18, 2019
1 min read
Specialized Property Evaluation Control Services, better known as SPECS, has been acquired by J.S. Held LLC, an American consulting firm, the companies announced Tuesday. SPECS, based in Langley, B.C., does property damage assessments, restoration consulting, construction project administration, risk management, facility services, and catastrophic response. The SPECS team of engineers, construction specialists, estimators, and appraisers […]
By Greg Meckbach | September 17, 2019
2 min read
TORONTO – The late headmasters of a Christian boarding school controlled every aspect of children’s lives in order to break their spirits, a lawyer representing former students suing the defunct institution told a Toronto court on Monday. The school made students snitch on classmates they caught “sinning,” leading to punishments that ranged from psychological torment […]
3 min read
Insurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer, chief claims officer at Wawanesa Mutual Insurance Company, on Wednesday at Connected Insurance Canada. “I […]
By Greg Meckbach | September 16, 2019
Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the work for our customers to get them back up on their feet,” Reidl said last […]
By Jason Contant | September 16, 2019
A 2018 Ontario court ruling in favour of Wawanesa, arising from a collision involving a truck rented to deliver furniture, has been overturned on appeal. On Oct. 29, 2010, Hy Kiet Liu was in a vehicle that was rear-ended by a rented Ford CTV truck driven by Maroof Mahamood. Mahamood was using the truck to […]
By Greg Meckbach | September 13, 2019
The “alarming trend” towards increasingly severe and frequent weather events causing higher insurance payouts continues in 2019, with close to $900 million in insured losses recorded already so far this year. In 2018, insured damage from severe weather across Canada exceeded $2 billion, the fourth-highest amount of annual losses on record. The country has averaged […]
By Jason Contant | September 13, 2019
As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?'” Fischer said Wednesday. Although technical expertise is very important in claims, empathy is an essential ingredient, Fischer suggested during […]
By Greg Meckbach | September 11, 2019
If your client suffers a ransomware attack, should they pay the ransom to get their systems up and running again? And if they do pay, does that guarantee the cyber criminals who locked down the systems in the first place will restore them? To pay or not pay has been a point of contention within […]
By Jason Contant | September 11, 2019
“Does anybody here like to buy insurance?” a Scotiabank executive asked attendees at Insurance Nexus’ Connected Insurance Canada conference in Toronto Tuesday. “Let’s be honest,” said Fernando Moreira, senior vice president of global insurance at Scotiabank. “I always come with that question because I don’t like it, never liked it.” Then he asked a second […]
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