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Water damage has become the most common insurance claim in Western Canada. Despite the number of such claims, a recent survey of tenants and homeowners in Alberta and British Columbia shows that water is a peril that continues to be underestimated and overlooked.
By Karen Hopkins-Lee, Chief Underwriter, Canadian Direct Insurance|Karen Hopkins-Lee, Chief Underwriter, Canadian Direct Insurance | December 31, 2014
5 min read
Research from Accenture shows that claims experience is a key determinant in customer retention. That experience plays a powerful role in influencing customers' decisions to switch providers, but other factors, such as customer service and technology, are also important and must be considered.
By Michael A. Costonis, Managing Director, Accenture Property and Casualty Insurance Services | November 30, 2014
Poised to become president of the Canadian Independent Adjusters' Association, David Porter's goal is to offer claims adjusters "meaningful skill development tools" quickly and easily.
By Greg Meckbach, Associate Editor | June 30, 2014
Doug Cutbush spent 40 years in insurance, and now employs his vast experience, education and committee work to help others come to a resolution.
By Angela Stelmakowich, Editor | April 30, 2014
Nova Scotia's planned auto reforms came into effect April 1, but did not include a controversial optional tort product for minor injuries - which was "deferred" by the provincial government for further study. Other changes, such as diagnostic and treatment protocols for minor injuries, are full speed ahead.
By Craig Harris | March 31, 2013
7 min read
Insurers in Canada have seen thousands of wind and rain damage claims, along with a few for business interruption, in the wake of the storm that followed Hurricane Sandy. Losses, however, appear not to be as severe as originally envisioned.
By Greg Meckbach, Associate Editor | December 31, 2012
6 min read
Glenn T. Gibson, recipient of the 2011 Established Leader Award from the Insurance Institute of Canada, describes Canada's P&C industry leaders as anomalies to the leadership theories of best-selling author Malcolm Gladwell
By David Gambrill, Editor | March 31, 2012
Property claims adjusters are legally required to use insurance restoration contractors that are registered with Ontario's home warranty corporation.
By Robert Curry, Director, Field Claims, Tarion Warranty Corporation | December 31, 2011
3 min read
The large-scale catastrophes occurring in 2011 point to the need for companies to check the terms and conditions of their commercial property policies.
By Jill Dalton, Partner, Dempsey Partners | November 30, 2011
Munich Re Canada held a special cocktail reception on Sept 29 at The National Club in Toronto on the occasion of the retirement of Linda Warher. A CIP and FCIP, Wahrer has spent the last 20 years of her extensive reinsurance career with Munich Re. She has been involved with the Insurance Institute and various […]
October 31, 2011
1 min read
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