Industry

Part 3: Rollercoaster Indemnity Company reaches its apex

It has been five years since the successful implementation of a performance management process at the Rollercoaster Indemnity Co (RIC). The company, with Stanley Uris as regional director of operations, is now leading the way in claims handling. Other insurance and risk management companies, having seen the power of the process, are struggling to play catch-up. The once thriving, proof-of-quality market has begun to crumble; more and more, companies are taking responsibility for quality assurance and stakeholder confidence is beginning to grow. Stanley and RIC are moving into a new, self-sufficient and self-sustaining future, built on a performance culture populated with knowledge workers....

By Mike Laberge, president, Performance Imperative Inc. | September 30, 2005

4 min read

Communicating the value of brokers

After making headway in cleaning up the muddied broker image and restoring consumer confidence in insurance business practices, Ontario's independent brokers have hit another roadblock - the Bank Act review. Bankers are lobbying the federal government to change the Bank Act so that local bank branches can sell insurance products. Incoming IBAO president Beth Pearson says that with the support of the IBAO, Ontario's brigade of brokers is ready to battle the banks with an arsenal of strong lobbying and enhanced communication that reiterates the value inherently offered by brokers.

September 30, 2005

7 min read

Demise of the DAC

Ontario insurers agree with the government that assessment centers are a terminal case

By Craig Harris | September 30, 2005

9 min read

Allstate teams with PetCare to provide pet insurance (October 01, 2005)

Allstate Insurance Company of Canada has created an alliance with Pethealth and its PetCare Insurance Programs to bring economic accident and illness care to the estimated 55% of Canadian households who own dogs and cats. “We are receiving more questions from consumers concerned about the costs of treatment for unexpected illness and accident suffered by […]

September 30, 2005

2 min read