Industry
Zurich Canada and Manulife Financial are teaming up to cross-sell insurance products to small business owners. The national alliance will see Zurich’s brokers refer clients to Manulife for group life and health insurance, with Manulife returning the favor with potential property and casualty insurance buyers. The partnership is a result of the sale of Zurich’s […]
By Canadian Underwriter | June 8, 2001
1 min read
Chubb Insurance Co. of Canada has launched a broker-supporting website focused on personal lines. Following a successful trial run of the site in December 2000, the company says the service will go live in Ontario now, while brokers in other province’s will gain access by the end of the summer this year.Typical broker features of […]
An Ontario-based insurance brokerage, Phoenix-Eastern Insurance Brokers Inc., has launched an online range of insurance covers aimed at non-profit associations and charities. Accessible through the Internet, the new service known as CAIP Comprehensive Associations Insurance Program will provide instant quotes on covers. The brokerage claims that the savings available to insureds through CAIP could be […]
Manitoba’s drivers could be paying even lower rates in the coming year if the public insurer there has its way. Manitoba Public Insurance (MPI) has applied to the Public Utilities Board for an overall premium reduction of 1.2%, the fourth consecutive year of rate reductions in that province, according to an MPI press release.The reduction, […]
By Canadian Underwriter | June 7, 2001
As controversy over aftermarket parts use continues to swirl in the wake of the State Farm verdict, insurers, auto manufacturers, and those in the collision repair industry are looking at how to make driving safer and reduce accident costs. With auto insurers facing dismal results across the country, and in Ontario in particular, the need to tackle these costs is clear. But the role aftermarket parts, recycled parts, theft deterrents, and vehicle design will play in this attempt to bring profitability back to the auto insurance market was very much up for discussion at the recent Auto Insurers and Manufacturers (AIM) forum held in Mississauga.
By Vikki Spencer | May 31, 2001
5 min read
Adecision handed down by an international “arbitration panel” in late April of this year which upholds Hydro-Quebec’s (HQ) position in a multi-billion dollar contract dispute with a group of Vermont electricity companies could bode poorly for several Canadian insurers who are currently engaged in legal actions against Quebec’s power utility provider to recover losses that […]
By Sean van Zyl, Editor | May 31, 2001
4 min read
Chuck Byrne, executive director of IBABC, was incorrectly quoted in the May 2001 issue of CU as stating that the insurance delivery system operated under ICBC is less efficient than would be the case should the market be deregulated. Byrne says an open competition model would place a greater workload on the broker.
May 31, 2001
With the advent of Internet sales and service, building a solid relationship with customers will become more important than ever. Not only does the Internet bring the opportunity for high-tech customer relationship management (CRM) solutions, but it also gives consumers the ability to change insurers with a simple click of the mouse. Insurers seem to […]
12 min read
In the final climactic moment of the television series "Survivor", the host on handing out the $1 million prize noted that, "this game is all about relationships". The physical challenges, the starvation and other forms of deprivation, and in the end, it all came down to building solid and lasting relationships. This should not a surprise revelation for marketers and sellers of complex products including insurance. The key to being a winner is always the same - the establishment of loyal relationships, in this case with your customers.
By Martin Power of Editorial Edge Inc. | May 31, 2001
With the rise of the insurance call center environment, companies are seeking a direct, and cost efficient line to customers. But whether or not this core function should be outsourced is a subject of hot debate. Concerns about outsourcing are not without merit, but with proper planning including specification goals and a willingness to delegate responsibility, this can be an efficient and effective vehicle for insurers.
By Paul Kowal, president of Kowal Associates | May 31, 2001
We use cookies to make your website experience better. By accepting this notice and continuing to browse our website you confirm you accept our Terms of Use & Privacy Policy.
