Industry

Improved interactions drive gains in customer satisfaction with auto insurance claims in Canada: J.D. Power

Respondents to J.D. Power’s 2014 Canadian Auto Claims Satisfaction study report being significantly happier with their auto insurance company’s claims process in 2014 than in 2013. Overall customer satisfaction with the auto claims experience averages 798 in 2014 – 11 points higher than in 2013 – driven by substantially improved interactions, notes a statement issued […]

By Canadian Underwriter | July 14, 2014

2 min read

Cyber crime still evolving, many breaches uninsured: Crawford & Company

Crawford & Company has released a white paper meant to help insurance companies and adjusters better understand the current cyber risk environment and how insurers are addressing a risk that continues to be a global threat to millions of commercial enterprises and consumers. Cyber crime is a still-evolving area that insurance companies and adjusters are […]

By Canadian Underwriter | July 11, 2014

3 min read

FM Global names new president, COO

Insurer FM Global announced Thursday that current executive vice president Thomas A. Lawson has been appointed president and elected to the board of directors, effective Aug. 1. He will also succeed Shivan S. Subramaniam as chief executive officer, effective Jan. 1, 2015. Lawson joined the mutual insurance company in 1979 and was appointed in 2009 […]

By Canadian Underwriter | July 10, 2014

1 min read

Changes to Ontario joint and several liability law for municipalities ‘under consideration,’ AG says

Ontario government officials are “reviewing” a proposal to place “reasonable limits” on the amount of money that can be recovered from a municipality named as a joint defendant in a negligence lawsuit, Attorney General Madeleine Meilleur suggested earlier this week. However, a Progressive Conservative opposition MP contends the ruling Liberals have “still not committed” to […]

By Canadian Underwriter | July 10, 2014

4 min read