Industry

Whose Customer?

Given the recent proliferation of mobile access to claims support services, how should consumers proceed when they are caught in an auto collision?

By David Gambrill, editor | April 30, 2011

5 min read

Fraud Detection

Ontario has embraced the potential of claims data collected by Health Claims for Auto Insurance (HCAI) to fight auto insurance fraud.

By James Daw, senior writer, Insurance Bureau of Canada | April 30, 2011

5 min read

The Evolution of Auto Reforms

Just a few weeks ago, one insurer announced a record loss of $1.2 billion on Ontario auto insurance, increasing the entire industry’s loss ratio by almost 5%, up to 99.4%. How did we get to this point? If we review the convoluted history of Ontario over the past 20 years, we may better understand the […]

By James I. Cameron, president, Cameron & Associates Insurance Consultants | April 30, 2011

5 min read

CARSTAR Automotive Canada

CARSTAR Automotive Canada is developing and launching plastic repair training for collision repair centres across Canada. The initiative started in the summer of 2009, when Bill Davidge, mediation and systems specialist for CARSTAR Automotive Canada, thought about how to reduce the amount of plastic parts being replaced instead of repaired. Davidge wanted to show CARSTAR […]

April 30, 2011

1 min read