Industry

Marsh creates multinational client service director role

Marsh Inc. appointed Jay Sharma to the newly created role of multinational client service director.In this role, Sharma will work with specialists in more than 100 countries to deliver solutions and service to Marsh clients.He will initially focus on Marsh’s U.S. and Canada division and will lead initiatives to improve network management operations.He brings 18 […]

By Canadian Underwriter | August 30, 2010

1 min read

Mary Charman becomes president of the Canadian Independent Adjusters’ Association

The Canadian Independent Adjusters’ Association (CIAA) has inaugurated Mary Charman as its president for the 2010-11 year.Charman assumed the role from outgoing president Patti Kernaghan during the CIAA’s 26th Annual Conference in Victoria on Aug. 28. Born in Sudbury, Ontario, Charman started working as an adjuster the very next business day after graduating from high […]

By Canadian Underwriter | August 30, 2010

1 min read

MPI launches electronic reporting system for glass claims

Manitoba Public Insurance (MPI) launched a Web application that enables glass repair facilities to register claims on behalf of customers.‘eGlassClaim’ interfaces with MPI’s claims systems and enables customers to initiate glass claims at the repair shop of their choosing. Under the old system, customers were required to report claims to MPI’s call centre first.Glass repair […]

By Canadian Underwriter | August 27, 2010

1 min read

Communication about rate increases key to policyholder satisfaction: JD Power

Customer satisfaction with auto insurers improved 26 points from 2009, despite the fact that a sizeable proportion of policyholders indicated experiencing premium increases, reports J.D. Power and Associates.In its third annual 2010 Canadian Auto Insurance Customer Satisfaction Study, J.D. Power measures auto policyholder experiences with their primary insurer. Customer satisfaction is measured across interaction, price/premium, […]

By Canadian Underwriter | August 26, 2010

1 min read