Quebec insurer launches mobile app for reporting auto, home claims

Quebec insurer SSQauto has launched a new smartphone app for submitting auto and home insurance claims.

The free app includes three modules: the joint report (on the scene of the accident involving two vehicles), the auto insurance claim (one vehicle involved) and the home insurance claim, the company said Tuesday.

The app is also available to the general public, not just those insured with SSQauto.

Users can enter basic information, take a photo of their driver’s licence and proof of insurance, and use geolocation to find the exact location of their accident, as well as recording their statement of events. That information is then sent to the parties involved, according to SSQauto.

For SSQauto insureds, the claims adjuster will receive all the information required to begin processing the claim. People who are not insured with SSQauto will receive the same information about the accident, which they can then forward to their insurer.

The app also accesses SSQauto’s Body Shop Direct program and allows the policyholder to track each step of the repairs made to their vehicle.

“We understand that any claim comes with its share of concerns. We make it our duty to offer effective and modern solutions for fast insurance claims settlement,” Gilles Mourette, CEO of SSQauto commented in a press release. “Users of our mobile app will have access to the equivalent of a claims adjuster at their fingertips, around the clock, propelling our quality customer service to new heights,”

The claims process using the mobile app is secure, the firm says, and “in terms of confidentiality and privacy, it complies with the best practices in the industry.”

This innovative initiative comes in the wake of the successful Body Shop Direct program launched in January 2013, according to SSQauto. SSQauto’s Body Shop Direct is an online tool offering privileged real time access to body shops allowing SSQauto insureds to monitor the evolution of each stage of repair on their vehicle following a claim.