Claims
OIAA celebrates its 75th
By David Gambrill | December 31, 2005
7 min read
Risk
Premiere Healthcare program reinvents claims process for soft tissue injuries
By Craig Harris | December 31, 2005
9 min read
Home
It's time to end our professional image as claims "processors"
By Fred Plant, President of Plant Hope Adjusters Ltd. | December 31, 2005
6 min read
Many insurance companies have embraced the concept of direct repair programs to handle automobile physical damage claims. In Canada, this often involves tapping into a nation-wide network of collision repair shops. But how closely are insurers evaluating key measurements like cycle time, severity control and customer satisfaction? Are they getting proven performance from their repair shop networks - and their own internal operations?
By Lee Smith, Director of CertifiedFirst Network, PPG Canada Inc. | December 31, 2005
2005: A Record-Breaking Year for Disasters
By Glenn McGillivray, Managing director of the Institute for Catastrophic Loss Reduction | December 31, 2005
8 min read
In Part 1 of this two-part presentation on mediating insurance claims, mediator Paul Iacono talks about delays in the courts, noting a large number of personal injury motor vehicle cases. In Part 2, 'Confessions of a mediator,' Michael Rubenstein, who trains mediators, talks personally about some of the things he has observed while mediating insurance claims.
By Paul Iacono Panelist, YorkStreet Dispute Resolution Group Inc. | December 31, 2005
It seems like a century ago when I first decided to become a mediator. In fact it was 1982, shortly after I was admitted to the Ontario legal bar. Back in the ’80s, litigation lawyers pursued an aggressive style of practice best described as rams banging heads in rutting season. As a result, clients grew […]
By Michael Rubenstein, Operations manager and legal counsel for Cameron and Associates. | December 31, 2005
Different ingredients make for improved industry results
By Don Forgeron, Vice president of the Atlantic Insurance Bureau of Canada | December 31, 2005
What US cases may mean for Canadian insurers
By Andrew Brown, John Orr and Ted Doolittle of Integro (Canada) Ltd. | December 31, 2005
Well Dave, it doesn’t look as we’ll be getting to the West Coast tonight after all.” My boss Fred Wilson and I were walking towards the airport lounge. We had been sitting together on a plane when, halfway to our destination, the captain made an announcement telling us we had to make an unscheduled landing. […]
By Axiom | December 31, 2005
10 min read
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