Risk
Forgive claims managers and independent adjusters if they boast. But given their ability to maintain high marks on claims surveys, despite the negative spotlight focused on the property & casualty industry, their confidence seems justified. As the industry moves into 2005, CU asks claims leaders to look ahead at what trends will shape the claims piece - overwhelmingly they say that the focus in 2005 will be on the customer, with claims hoping to become the industry's "golden egg" in terms of winning back the confidence of consumers.
By Vikki Spencer | December 31, 2004
11 min read
As the Ontario Insurance Adjusters Association (OIAA) builds up to its 75th anniversary year, which kicks off this July, association president Spencer Bailey says the focus will be squarely on helping adjusters learn new skills and sharpen old ones to address an industry in transition. Changing auto insurance legislation, privacy legislation and more have confronted adjusters over the past year, and Bailey says the OIAA's membership is ready to answer the call of these challenges.
6 min read
Leaking domestic oil tanks pose a persistent problem for insurers, particularly in Atlantic Canada and rural areas of Ontario and Quebec. The property and casualty insurance industry finds itself in the rare position of calling for more regulation on how oil tanks are installed, maintained and replaced in key provinces.
By Craig Harris | December 31, 2004
9 min read
In the late 1800s, the Canadian federal government developed a residential school system to ensure the education of native children. As the Royal Commission on Aboriginal Affairs has pointed out, one flaw of this well intended plan was the fact that Canada looked to the U.S. for a working model. The goal was not to teach Indian children to read and write, but to ensure that by removing them from their home environment, they would be more easily integrated into white society.
By William Blakeney | December 31, 2004
8 min read
How well do Canadian homeowners understand insurance coverage for natural hazards? Would they like their insurance companies to send them information about hazard safety? Do homeowners approve of insurance companies funding loss prevention research? These are questions the Institute for Catastrophic Loss Reduction (ICLR) sought to answer through the first survey of its kind in […]
By Paul Kovacs | December 31, 2004
The insurance industry is experiencing an era where litigation has become commonplace and accountabilities have increased for the management of information and the use of standardized processes. As most insurance companies depend on professional service providers to supply a range of services needed for their policyholders, it is important that insurers build effective service provider (vendor) management programs.
By Tim Renaud | December 31, 2004
Industry
Just as insurers have faced massive change in the auto insurance business over the past several years, so have their collision repair partners. As body shop owners and their business partners met recently for the inaugural PPG CertifiedFirst Network Conference in Calgary, change management was very much the topic of choice. And speakers say that those who can keep pace with change will reap the rewards with both their insurer partners and, more importantly, with consumers.
December 31, 2004
7 min read
First things first - fixing cars is nothing like fixing people! However, there may be some similarities between the collision side of the auto claims economy and the healthcare side. Just as insurers and their auto bodyshop partners strive to provide quality repairs in a more efficient and effective manner, the stakeholders on the healthcare side need to begin to focus on their common goal - fixing people better and faster.
By Sam Malatesta | December 31, 2004
5 min read
Sales and revenue are the lifeblood of a brokerage. So it is amazing to discover how few brokerages have a focused and systematic process for increasing sales.
By Rick Bauman | December 31, 2004
This article presents a brief survey of recent cases affecting fiduciary liability insurance and ends with a few thoughts on enhancing our collective knowledge on fiduciary insurance.
By Rob Bickerton | December 31, 2004
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