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In the insurance industry, customer service is synonymous with success. In the current economic climate, insurers are focused on customer satisfaction and loyalty more than ever. But, delivering consistent and quality customer care is no small challenge. Companies need “anytime, anywhere” access in order to deliver quality service. One technology that is helping the insurance […]
By Richard Blacklock, AT&T Global Network Services | November 30, 2002
3 min read
Industry
The licensing body for Ontario’s brokers is taking notice of the market availability crisis. At the recently held Registered Insurance Brokers of Ontario (RIBO) annual general meeting, outgoing president Joanne Brown says that concerns over the current tight market have been put forward by many brokers. “Through individual conversations with brokers and calls to the […]
November 30, 2002
2 min read
As insurers and brokers met at the recent Insurance Brokers Association of Ontario (IBAO) convention held in Hamilton, the mood was a far cry from the easy days of the soft market. Rising rates and "vanishing markets" have put a strain on broker/insurer relations. Added to this is the pressure of mobilizing the industry towards its Internet portal project. The mix is producing heated discussion about the industry's future direction.
By Vikki Spencer | November 30, 2002
6 min read
Risk
Adjusting vehicle head restraints, or headrests, can help prevent the pain of whiplash, says a new Canadian study. The message for drivers: rest up and save your neck.
By Mary Lou Reilly, IBC | November 30, 2002
5 min read
Ice and snow removal contractors are in the insurance spotlight, as growing liability exposures force property and casualty insurance carriers to pull back coverage. Those insurers that remain in the business are taking a careful approach to underwriting - and loss prevention.
By Craig Harris | November 30, 2002
8 min read
The Insurance Institute of Canada celebrated its 50th anniversary with a special dinner in Toronto recently. Welcoming guests is executive committee deputy chair Jan Tomlinson of Chubb. The event included the IIC board of directors, past chairs, sponsor company CEOs, guests from the CPCU and CII and institute directors.
1 min read
The Registered Insurance Brokers of Ontario (RIBO) again saw the introduction of a new award, in the name of former president Donald W. Lambie (pictured receiving a plaque from current president Joanne Brown) to be presented annually to the person attaining the highest mark on the RIBO qualification exam. Also, top Level II qualifier Robert […]
Announcements in Coming Events are run free of charge as a service to the industry. Items should be submitted by the first of the month prior to the month in which the announcement is to appear. To post events online, visit www.canadianunderwriter.ca and click on “Submit Your Event”. TIWA Dinner Meeting. Toronto, ON. For information […]
Once more talented insurance professionals had a Night to Shine and raise funds for the Women in Insurance Cancer Crusade in the first Hallowe’en Benefit Bash in Toronto. Performing were the Accidental Benefits: Gary Gardner, Terry O’Brien, Lee Aldridge, Tom Golfetto, Laura Narby, Brian Hitchlock and Greg McCutcheon, joined by special guest Brad Quinn. Thanks […]
Claims
The U.S. Congress has finally put the seal on a terrorism legislation package, approved by both the House and Senate and signed into law by president George Bush. The “Terrorism Reinsurance Act” sets up excess coverage for terrorism losses wherein insurers will pay a deductible equal to 7% of the previous year’s direct written premiums. […]
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