Risk

Managing Customer Relations

Insurance is about relationships - or so we are told. Customer relationship management (CRM) has become a catch-phrase in service-intensive industries like insurance. But, how much effort do brokers really put into the reason they are in business in the first place: the customer?

By Rick Bauman | September 30, 2004

5 min read

Going, Going . . .GONE!

North Americans live for their vehicles. It is therefore difficult to imagine functioning without our precious cars and sport utility vehicles (SUVs). Our "four wheel culture" has, however, created a growing social problem - auto theft. Can auto theft prevention keep up with the increasing sophistication of car thieves?

By Serge Laporte | September 30, 2004

5 min read

Market Stability…?

Is there cause to believe that the North American property and casualty insurance marketplace has achieved stability? The latest insurance industry financial numbers from the U.S., produced by rating agency A.M. Best, suggests that insurers down south have “pulled the rabbit from the hat” similar to their Canadian cousins in terms of a rapid profit […]

By Sean van Zyl, Managing Editor | September 30, 2004

4 min read

Latest Hurricane Salvo Tests Historical Loss Records

Hurricane Jeanne, which slammed into Florida’s east-coast the last weekend of September, made unfortunate history, capping off the first season in which Florida was hit by four major hurricanes. The combined losses from Hurricane Charley in mid-August, and then Hurricanes Frances, Ivan and Jeanne in September, will make this easily the worst year for insurance […]

September 30, 2004

2 min read