IBAO: Managing Different Generations in Insurance

Do you know how to work with staff of all generations? Brokers in their fifties and older, highly knowledgeable in general insurance and customer service, face technological changes. The under forties are typically hungry for change, improvement and new technology; the challenge is their need to change quickly. This webinar helps managers understand the different views of each generation in order to harmonize labour relations and keep the team motivated.

Objectives

• Learn general characteristics of each generation
• Understand the vision of each generation and debunk myths associated with each
• Create a plan of action to prevent the generation gap including recruiting, development and collaboration of different generations

Accreditation: 2 Management Hours

Time: 09:30-11:45am

Contact Tracey for questions – 416.488.7422 x118.