Insurance Institute of Ontario- Auto Reform Changes 2026 (Part Two)

At the Claim Table: (Part Two)- Navigating Coverage Gaps & Client Expectations After SABS 2026

From applying new benefit limits to investigating files, documenting decisions, and managing tough coverage conversations with injured clients

When the SABS change in July 2026, clients will first feel it at the claim table. This session is built for claim professionals who will be answering the hard questions when coverage isn’t what a client expected.

We’ll walk through the key SABS reforms that directly affect claims handling: new benefit limits and structures, what clients will no longer receive automatically, and how the new OPCF-47 Priority of Payments endorsement will impact investigations during both the transition and renewal periods. You’ll gain clarity on new accident benefit claim handling impacts, application of collateral benefits, bodily injury claim handling impacts, and how coverage decisions made at sales and renewal will show up in your files.

The seminar focuses on practical, day-to-day tools: investigation tactics, how to explain coverage gaps in plain language, how to document consent and conversations properly, when to escalate to legal or compliance, and how to manage difficult conversations with empathy while still protecting the organization.

We’ll also look ahead at emerging fraud risks in the new environment and the evolving role of SIU. Using real case reviews and cross-functional discussion (claims, legal, healthcare, underwriting), we’ll explore what can go wrong, how disputes and lawsuits may unfold under the new regime, and how claims teams can feed insights back to brokers and underwriters to reduce future issues. You’ll leave with clearer processes, stronger documentation habits, and more confidence handling tough claim conversations after SABS 2026.

Register today!