Insurance Institute of Ontario- Productive Conflict Management Webinar

Conflict may arise from a number of factors including an organization’s culture, hierarchy, and working styles. Rather than focusing on a step-by-step process for conflict resolution, this session will help you learn to recognize and curb destructive behaviors so that conflict can become a productive force, ultimately improving workplace results and relationships.

We will focus on increasing self-awareness around conflict behaviors, how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Learn how to appreciate how your style of handling conflict affects the people around you
“Catch” yourself when going down a destructive conflict path
Discover how to reframe a conflict situation and choose more productive behaviors

RIBO CE Hours: 2 Management hours