Negotiation, Mediation, and Arbitration for the Insurance Professional

This presentation is for adjusters, claims handlers, brokers, and underwriters. Participants will:

• Understand principled negotiation
• Look for the win-win in all negotiations
• Know how to overcome roadblocks to agreement
• Practice negotiation skills with help from the instructors/coaches
• Understand mediation and judicial dispute resolution (JDR), and their differences
• Know when to seek either mediation or JDR during a dispute
• Know how to prepare for an maximize the benefits of mediation and JDR
• Understand the fundamentals of arbitration and umpire proceedings
• Know how to maximize efficiencies in arbitration and umpire proceedings
• Know how to choose or appoint an arbitrator or umpire
• Know how to enforce arbitration results

Registration: 8:30 AM – 9:00 AM
Presentation: 9:00 AM – 4:45 PM
Cost: $350 (includes refreshments and lunch)

For more information or to register visit: ADRforInsuranceDraft