Webinar: Leveraging Machine Learning to Enhance Customer Experience

Artificial Intelligence and Machine Learning are being deployed in insurer organizations to address a wide range of internal functions: analyzing risks, determining pricing, marketing to specific segments, and improving profitability.

Beyond internal functionality, however, Machine Learning is also showing its capabilities to improve customer experience, resulting in positive metrics such as net promoter scores (NPS) and, ultimately, client retention.

This webinar will include experts from Google and Kanetix Ltd. to discuss strategies for utilizing big data sources and integrating AI functionality to enhance customer experience, improve client retention, and increase your bottom line.

Time: 12:30 – 1:30 pm ET

Speakers:

Marijke Hoste, FinTech Account Lead, Google

Leonie Tait, SVP – Marketing, Kanetix Ltd.

Moderator: Andrew Lo, President & CEO, Kanetix Ltd.

Hosted by Patrick Vice, Partner, Insurance-Canada.ca

An Insurance-Canada.ca “Technology in Action” event