2025 Underwriters of the Year | Raymond Nguyen, Personal Lines Portfolio Underwriter, Unica Insurance

Raymond Nguyen began his insurance career eight years ago as a claims adjuster, specializing in total loss claims, before transitioning into underwriting. As a Personal Lines Portfolio Underwriter at Unica Insurance, he brings a blend of empathy and service excellence to every broker interaction.

Nguyen holds a bachelor’s degree in Business Communications with a major in Accounting, and his CIP designation.

In his spare time, Nguyen enjoys golfing as a way to stay active and connect with others. He also loves spending time with his wife — soon to celebrate their first wedding anniversary — and their cat, Vintage, who has been part of the family for over a decade.

“Being recognized as an Underwriter of the Year by Verge Insurance Group, a member of the Canadian Broker Network (Canada’s largest network of independent brokers), is a huge honour,” he says. “It’s meaningful feedback on how I’m perceived by our broker partners, and it’s nice to know they’re happy with our service.”

Q: What’s key to a great working relationship between underwriter and broker, and why is this more important than ever?

“When a broker brings their client to Unica, we understand there’s a mutual trust in our relationship that relies on efficiency, empathy, and transparency. We’re committed to working with our broker partners to ensure their clients are provided with a thoughtful and personalized experience, and that the client’s decision to seek a broker’s advice over other options is rewarded.”

Q: Why did you become an underwriter, and what do you love most about your role?

“Since becoming an underwriter in 2024, I’ve relished the opportunity to build relationships with our broker partners, working closely with them to find solutions for their clients and provide their business with coverages that deliver exceptional claims service and peace of mind.”

Q: What’s the biggest challenge for underwriters today, and how can they overcome it?

“Balancing fast turnaround times with increasingly complex submissions. Clients still expect speed, but the risks are more nuanced. I’ve been lucky to learn from experienced colleagues and leaders with the expertise I’ve been able to leverage, and we rely on open communication and shared knowledge to stay ahead of challenges and exceed expectations.”

Q: What’s one opportunity underwriters should focus more on?

“The marketplace is constantly evolving, but by proactively anticipating the needs of insureds, continuing our education, and networking with peers in different roles, we can gain a holistic understanding of the client journey.”

Q: Given that talent shortages remain a challenge, what would you say to encourage more people to join the insurance industry?

“Our industry offers plenty of opportunity for growth, a collaborative atmosphere, and hands-on experience where you can make a positive impact on people’s day-to-day lives. It’s a career that constantly challenges you in new ways and rewards curiosity, adaptability, and teamwork.”

Q: How do you see AI and technology impacting underwriting?

“AI is a powerful support tool; it can help fill knowledge gaps and support decision-making and make the underwriting process more efficient. But it can’t replace human empathy or hands-on interaction. We must be vigilant about protecting client data and privacy as we integrate new tech.”

Q: What skills are needed for underwriting leadership?

“Time management and organizational skills are essential. But leadership also means developing strong, meaningful broker relationships, collaborating effectively, and delivering solutions that truly meet clients’ needs.”

Q: Canada continues to suffer pressures like natural catastrophes, auto theft, fraud, and tariff impacts. How can brokers and underwriters better collaborate to help Canadian consumers manage risk?

“By becoming leaders in risk prevention — sharing our knowledge of these challenges through engaging social media and customer touchpoints to raise awareness. It’s about making people more risk aware and equipping them with the tools and information they need to make informed decisions.”

The Canadian Broker Network Underwriter of the Year awards is a flagship program that CBN has been running on behalf of its members for over a decade. The program is exclusive to CBN in partnership with Canadian Underwriter magazine. The categories allow for each of our member firms, at their option, to select one commercial lines underwriter winner and one personal lines underwriter winner from a primary market, as well as a commercial underwriter from an MGA. The criteria includes underwriting excellence and risk knowledge; prompt and effective responsiveness back to CBN members; writing business that satisfies clients’ needs while creating a win-win for the broker and the insurer; a positive, helpful attitude; and investing time to develop trusting relationships with brokers.

Full list of 2025 Underwriter of the Year Award Recipients