2026 Executive Outlook | Nav Dhillon, Aviva Canada

Canada’s insurers, and our counterparts globally, face a defining challenge in 2026 — a critical talent gap intensified by the rise of artificial intelligence (AI).

Globally, retirements in the property and casualty insurance industry are outpacing new entrants, and members of Gen Z are seeking purpose-driven, tech-enabled careers. We continue to see skills shortages in technical roles, including underwriting and claims. Addressing the talent crunch in the AI age is critical.

AI is already boosting efficiency across our industry. As automation takes over routine tasks, AI is reshaping roles and creating demand for new, more specialized job descriptions.

This shift isn’t just technological, it’s deeply human. Our talent strategy must evolve to meet immediate needs and prepare us for the future. Winning in the AI era means building a future-ready workforce that attracts talent, invests in future leaders, and retains skilled experts. Successful insurers of the future will embrace innovation, put people first, and be nimble enough to adapt to shifting landscapes. Mundane and repetitive tasks can be easily automated, but what matters most is to come through for our customers.

Businesses, including ours, face a complex and evolving landscape shaped by global trade tensions, economic pressures and regulatory reforms. Tariffs and geopolitical pressures will continue to weigh on Canada’s economy. Economists predict a range of economic indicators will run below trend through 2026 and into 2027.

In commercial lines, a soft market gives brokers the chance to focus on client service, ensuring adequate coverage and re-evaluating liability limits. In personal lines, especially Ontario auto, the rollout of optional accident benefits places more decision-making in consumers’ hands. Brokers will play a vital role in guiding customers through these choices, and we’ll support them with training and resources.

Beyond economic and market movements, auto theft and weather-related losses continue to impact Canadians and our industry. In response, we need to encourage clients to adopt anti-theft technologies and help them get ready for changing climate risks.

None of this is possible without the right people. In 2026, we’ll double down on investing in talent and future leaders and enhance risk management to strengthen resilience and protect Canadians, their businesses and their communities.