Supporting customers in a changing world – Advice from Intact Insurance

Staying relevant, in insurance as in any business, means staying customer-focused. In this series, Intact Insurance, Canada’s largest P&C insurance carrier, delivers practical, research-based insights into how brokers can best support customers – through CATs and claims, through the quote process and with renewal conversations on price – in today’s volatile world.


Insights

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Intact Insurance is committed to supporting Canadian businesses transition to renewable energy

The renewable energy industry faces unique complexity, but that isn’t stopping Canadian businesses from driving innovation and the transition to cleaner, more sustainable energy sources. Now, more than ever, businesses need local brokers and an insurance partner who are equally committed to supporting their ambitions. The right coverage from day one  From the early stages […]

By Intact Insurance | August 18, 2025

2 min read

Insights

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Building more resilient communities: How Intact Insurance supports Canada’s construction evolution  

As Canada invests in transformative infrastructure to stimulate economic growth, the construction industry is in a period defined by innovation, sustainability, and community resilience. At Intact Insurance, we are proud to work alongside local brokers, builders and developers as they bring these visions to life.   Public investment at all levels – municipal, provincial, and federal […]

By Intact Insurance | August 11, 2025

2 min read

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Mitigating Risk: The Imperative of Equipment Breakdown Insurance

In business, uncertainty is the only constant. From technical advancements to unforeseen accidents and breakdowns, the landscape presents many risks. In such a volatile environment, the significance of robust risk control procedures, particularly in the realm of equipment breakdown insurance cannot be overstated. Equipment breakdown insurance is a unique product that fills the gap of […]

By Intact Insurance | September 9, 2024

2 min read

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A step ahead – why businesses should invest in the indispensable Errors and Omissions coverage

Within today’s competitive and challenging economic landscape, Error and Omissions (E&O) insurance has emerged as a crucial safeguard for professionals across various industries. This specialized insurance coverage, also known as Professional Liability insurance, protects owners and employees against legal liability for claims of negligence or failure to perform their assigned duties adequately. The professional services […]

By Intact Insurance | August 14, 2024

2 min read

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How to have rate conversations with customers

As the cost-of-living crisis continues to impact Canadians, it’s imperative that customers feel they are paying the “right” price for their insurance.

By Intact | June 17, 2024

4 min read

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How to talk about insurance so that customers listen – and understand what you’re selling

Let’s be honest: shopping for insurance doesn’t top anybody’s bucket list. It’s not fun. It can feel overwhelming. The consequences of a poor insurance buying experience are terrible for everyone: when a person doesn’t know what they bought, never mind why, they are not a satisfied customer – and unlikely to be a repeat customer.  […]

By Intact | June 3, 2024

4 min read

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How can I best support customers through the claims process during a CAT?

With frequent extreme weather events now an expected part of our lives, we’re prepared for 2024 to be another CAT-heavy year. As we mobilize our claims teams, we must also recognize that customers, no matter how many risk mitigation actions they may implement beforehand, are never truly prepared for the stress extreme weather losses bring. […]

By Intact | May 16, 2024

4 min read