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How to talk about insurance so that customers listen – and understand what you’re selling

Let’s be honest: shopping for insurance doesn’t top anybody’s bucket list. It’s not fun. It can feel overwhelming. The consequences of a poor insurance buying experience are terrible for everyone: when a person doesn’t know what they bought, never mind why, they are not a satisfied customer – and unlikely to be a repeat customer.  […]

By Intact | June 3, 2024

4 min read

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How can I best support customers through the claims process during a CAT?

With frequent extreme weather events now an expected part of our lives, we’re prepared for 2024 to be another CAT-heavy year. As we mobilize our claims teams, we must also recognize that customers, no matter how many risk mitigation actions they may implement beforehand, are never truly prepared for the stress extreme weather losses bring. […]

By Intact | May 16, 2024

4 min read

Insights

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Safeguarding Trust: Data Privacy Strategies for Your Brokerage

Imagine firing up your computer on a Monday morning with the usual hustle and bustle of various requests to attend to. An urgent client request for a policy change comes in but, in a rush, you decide to send this information as quick as possible and off goes the client information via an unsecured email. […]

By CAA Insurance Company | March 4, 2024

2 min read

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How can technology help businesses strategically strengthen their resilience?

There’s no understating how much has changed over the last five years. The world has experienced a series of extraordinary shocks, including the COVID-19 pandemic, the highest global inflation rates since 1981, the largest war in Europe since 1945, and increasingly volatile climatic events. Indeed, the world has changed, and risk is elevated. These risks […]

By Swiss Re | December 13, 2023

3 min read