Operations

Brokers: How much do you spend to acquire a new client?

How much does it — or should it — cost you to acquire a new client? Out of many leads you attract to the brokerage, how many of those sales actually close? If you can’t answer these questions, you are already playing catch-up with brokerages and carriers that have a firm grasp of these key […]

By David Gambrill | March 2, 2018

3 min read

Broker fined for unorthodox method of storing client documents

A B.C. broker has been fined $2,500 and ordered to complete a privacy compliance course after it was discovered that she was storing client documents in the locked garage of her home. Her time-honoured, paper-based method of storing documents came under review during an Insurance Council of B.C. investigation into whether she had taken confidential […]

By David Gambrill | February 20, 2018

2 min read

Brokers apprehensive about Aviva’s direction under new CEO: CU poll

Canadian brokers are playing a game of “wait and see” as they prepare for the arrival of Colm Holmes, Aviva Canada’s new president and CEO, a Canadian Underwriter poll suggests. Aviva Canada announced this month that Greg Somerville is stepping back from his role as president and CEO to become a non-executive director of Aviva […]

By David Gambrill | January 29, 2018

3 min read

Broker loses licence for preferred vendor kickback scheme

A B.C. broker has had his licence cancelled for five years after the provincial broker regulator found that he had participated in a kickback scheme involving a potential preferred vendor for the brokerage. Bhupinder Singh Atwal, assistant vice president at the unidentified brokerage, worked primarily in the new-home warranty division of the brokerage, but was […]

By David Gambrill | January 11, 2018

3 min read