Operations

What do your insurance clients actually need? Ask them What do your insurance clients actually need? Ask them Image

Operations

What do your insurance clients actually need? Ask them

The first step to conducting research on customer needs is by asking, not assuming, what your customer wants.

By Alyssa DiSabatino | January 15, 2024

2 min read

Regulators watching how broker sales tied to compensation Regulators watching how broker sales tied to compensation Image

Operations

Regulators watching how broker sales tied to compensation

Canada’s insurance regulators are paying close attention to how insurers are linking broker compensation to the fair treatment of consumers.

By David Gambrill | January 12, 2024

2 min read

Return-to-office and flexibility: can they coexist? Return-to-office and flexibility: can they coexist? Image

HR

Return-to-office and flexibility: can they coexist?

P&C leaders may be able to bring staff back into the office without sacrificing the flexibility their employees want.  In fact, the key to getting ‘return to office’ right is an organization’s ability to draw workers back to their desks, according to a recent episode of IdeaCast by Harvard Business Review.  In the P&C industry, […]

By Alyssa DiSabatino | January 11, 2024

3 min read

WTW names head of personal lines for Canada, U.S. WTW names head of personal lines for Canada, U.S. Image

HR

WTW names head of personal lines for Canada, U.S.

WTW has appointed Despina Buganski as head of personal lines for its Corporate Risk & Broking division for North America.

By Jason Contant | January 10, 2024

2 min read