Operations
The insurance industry will continue to operate as an essential service after Quebec and Ontario issued orders for many companies to close their doors due to the COVID-19 pandemic. And that’s a relief for consumers, brokers and insurers, say industry leaders. Governments in both provinces issued shutdown orders Monday, with Ontario’s to start at 11:59 […]
By Adam Malik | March 24, 2020
3 min read
Will COVID-19 cause Canada’s property and casualty insurance industry to start introducing pandemic business interruption coverage, in much the same way Calgary’s 2013 floods prompted the industry to introduce overland flood coverage into home insurance policies? Don’t count on it. The epic size and scale of pandemic exposure — not to mention the unique characteristics […]
By David Gambrill | March 24, 2020
4 min read
Governments have forced restaurants, pubs and similar businesses to offer pick-up and take-out services. But as demand for delivery surges, the question must be asked: Do drivers have proper business insurance coverage? “Anytime you’re using your vehicle for a business purpose, anytime you’re turning your car from a private passenger vehicle into a commercial, money-making […]
By Adam Malik | March 23, 2020
Like many other brokers across the country, Myles Kuharski is still getting used to not having clients drop by the office, or heading out for regular meetings. “That last week was one of the things that [was difficult],” he said in an interview with Canadian Underwriter. “That would be the one thing that I miss. […]
2 min read
A pandemic triggers a state of emergency. You have 24 hours to shut your doors to customer walk-in traffic and protect 1,900 of your brokers and support staff across Canada from catching and spreading the novel coronavirus. Even for smaller brokerages, it can be a logistical nightmare to cease walk-in traffic and send people home to work […]
By David Gambrill | March 23, 2020
Tech
Canadian P&C professionals have approached Cookhouse Labs, an industry innovation hub, to help with staff training. Cookhouse co-founder Sven Roehl (pictured here) and Ibeth Ramos, Cookhouse’s program manager and innovation coach, explain why. – As told to Jason Contant
By Jason Contant, Online Editor | March 20, 2020
All Northbridge employees are working from home and the company doesn’t expect any disruption on service levels, according to the carrier. Northbridge told Canadian Underwriter that its top priority is the health and wellness of its employees, brokers, and customers. “As a proactive measure to help curb the spread of COVID-19, all of our employees […]
By Adam Malik | March 20, 2020
Aviva Canada is ensuring that its efforts to keep employees safe will not impact service during the COVID-19 pandemic that is forcing companies from all industries to change the way they do business. The country’s second-largest carrier has 97% of its more than 4,200 employees working remotely, Aviva’s CEO Jason Storah said in an email […]
Smart phones and high-speed Internet makes it easier to do business when offices are closed and staff are working from home, but what about the client who doesn’t have the latest and greatest technology gadgets? Some clients, especially some elderly people, do not necessarily have access to technology such as e-mail and printers, suggests Chuck […]
By Greg Meckbach | March 20, 2020
The Insurance Brokers Association of Alberta is calling on its members to take necessary precautions amid the COVID-19 pandemic, including closing offices. The group is also temporarily shuttering its offices but will try to ensure members can still get their continuing education hours. “The COVID-19 crisis is one that none of us could have anticipated, […]
By Adam Malik | March 19, 2020
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