Your Business

Are brokers legally responsible if AI spits out bad information to clients?

Regulatory guidance doesn't say it, but non-insurance-related caselaw points in that direction, Dentons counsel cautions

By David Gambrill | July 15, 2025

3 min read

Do you use AI in your hiring process? Beware of the ‘observer effect’

Prospective hires are emphasizing their analytical capabilities to get through the AI screening process, research suggests

By David Gambrill | July 14, 2025

3 min read

3 ways brokers can boost customer service

Understanding clients’ personal situations is one of four ways brokers deliver top tier customer service, says our 2025 National Broker Survey

By Phil Porado | July 11, 2025

3 min read

Jargon and specialist talk: Struggles abound for brokers selling cyber

The product is wrapped in technical jargon that makes it inaccessible to the very people the industry wants to reach

By Jason Contant | July 11, 2025

3 min read