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Insurer profitability, broker expertise key drivers of customer satisfaction in large commercial insurers in Canada and U.S.: J.D. Power study Insurer profitability, broker expertise key drivers of customer satisfaction in large commercial insurers in Canada and U.S.: J.D. Power study Image

HR

Insurer profitability, broker expertise key drivers of customer satisfaction in large commercial insurers in Canada and U.S.: J.D. Power study

The key variables driving overall commercial insurance customer satisfaction in Canada and the United States are insurer profitability and broker expertise, according to the J.D. Power 2016 Large Commercial Insurance Study. The survey, which provides an “independent and objective” measure of overall satisfaction among large commercial insurance risk professionals in Canada and the U.S., was […]

By Canadian Underwriter | December 5, 2016

3 min read

Swiss Re plans to expand R&D capabilities to efficiently allocate capital into growing risk pools Swiss Re plans to expand R&D capabilities to efficiently allocate capital into growing risk pools Image

Tech

Swiss Re plans to expand R&D capabilities to efficiently allocate capital into growing risk pools

Swiss Re’s stronger focus on and investment in research and development (R&D) to identify risk pools, as well as its move to further leverage technology, seeks to meet the twin goals of facilitating enhanced client support and creating competitive advantage. “This is consistent with Swiss Re’s top priority of meeting its financial targets over the […]

By Canadian Underwriter | December 2, 2016

3 min read

Unexpected threats should be a concern to SMEs in U.K.: RSA Unexpected threats should be a concern to SMEs in U.K.: RSA Image

Tech

Unexpected threats should be a concern to SMEs in U.K.: RSA

More than a quarter of polled small and medium-sized enterprises (SMEs) in the United Kingdom reported being hit with an unexpected £50,000 bill would put them out of business, notes a new report released this week by RSA. And while the lion’s share of SMEs polled this past September – 73% – recognize there are […]

By Canadian Underwriter | December 2, 2016

5 min read

Incumbent insurers need to understand the “ABCs of insurtech,” Novarica says Incumbent insurers need to understand the “ABCs of insurtech,” Novarica says Image

Tech

Incumbent insurers need to understand the “ABCs of insurtech,” Novarica says

Incumbent insurers need to understand the “ABCs” of insurtech – Analytics Arms Dealers, Beneficial Bots, Creative Carriers and Digital Distributors – to get a better grasp of the space, according to a new executive brief from Boston-based research and advisory firm Novarica. “Analytics Arms Dealers and Beneficial Bots have the potential to help insurers transform […]

By Canadian Underwriter | December 1, 2016

2 min read