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Use of digital channels increasing, but technology can’t fully replace human connections during auto claims process: J.D. Power U.S. study Use of digital channels increasing, but technology can’t fully replace human connections during auto claims process: J.D. Power U.S. study Image

Tech

Use of digital channels increasing, but technology can’t fully replace human connections during auto claims process: J.D. Power U.S. study

Millenials’ customer satisfaction with the auto insurance process in the United States, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study. The study found that overall satisfaction among Millenials, or Gen Y (those born between […]

By Canadian Underwriter | October 27, 2016

3 min read

Insurance firms should investigate ‘insurtechs’ to complement their own digital strategies: Gartner Insurance firms should investigate ‘insurtechs’ to complement their own digital strategies: Gartner Image

Tech

Insurance firms should investigate ‘insurtechs’ to complement their own digital strategies: Gartner

Insurance sector chief information officers (CIOs) should expand their market insight concerning the innovation and disruption potential of insurance technology startups, or “insurtechs,” to complement their digital insurance strategies, according to Gartner, Inc. The Stamford, Conn.-headquartered information technology research and advisory company predicted in a press release on Monday that 80% of life and property […]

By Canadian Underwriter | October 26, 2016

3 min read

Insurance industry moving too slowly, must keep pace: Forgeron Insurance industry moving too slowly, must keep pace: Forgeron Image

HR

Insurance industry moving too slowly, must keep pace: Forgeron

Canada’s property and casualty industry – in need of a regulatory environment that fosters the innovation and responsiveness consumers are demanding – is at risk of losing pace to new competitors, Don Forgeron, president and CEO of Insurance Bureau of Canada (IBC), suggested Tuesday at IBC’s 16th Annual Regulatory Affairs Symposium. “We’re losing on the […]

By Jason Contant | October 26, 2016

4 min read

Collaboration, communication and integration key to success: Boland at IBAO Convention Collaboration, communication and integration key to success: Boland at IBAO Convention Image

HR

Collaboration, communication and integration key to success: Boland at IBAO Convention

Brokers, broker management system (BMS) companies and insurance companies all need to “come together” using collaboration, communication and integration, incoming Insurance Brokers Association of Ontario (IBAO) president Traci Boland said last week at the association’s 96th annual convention. “The theme for 2017 is come together,” Boland said in advance of the CEO Panel at the […]

By Jason Contant | October 23, 2016

4 min read