Tech
Invoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday. As a result of that automation, Aviva was able to increase the number of rebates […]
By Greg Meckbach | July 17, 2020
3 min read
Motorists in Ontario, Alberta, Nova Scotia and Newfoundland and Labrador should be allowed to buy pay-per mile insurance, an Insurance Bureau of Canada official says. Those four provinces already allow usage-based insurance, wrote Ryan Stein, IBC’s executive director of auto policy and innovation, in a recent article on LinkedIn. But what this actually means is […]
By Greg Meckbach | June 26, 2020
4 min read
Brokerages who use artificial intelligence could find opportunities to upsell based on changes in a client’s lifestyle, according to a software vendor executive. The more data you feed a machine learning model and the more you train it, the better it gets, said Kevin Deveau, managing director of FICO Canada, part of San Jose, Calif.-based […]
By Greg Meckbach | June 18, 2020
Operations
Many insurance professionals in the Canadian property and casualty insurance industry are taking a long-term view of the global novel coronavirus pandemic, seeing a world beyond the point at which a vaccine is developed and the virus no longer presents a major health threat. As many have noted, the industry reacted quickly when the novel […]
By David Gambrill | June 2, 2020
2 min read
It’s often been said that insurance is a “people business,” but establishing and maintaining personal relationships is challenged by social distancing requirements to prevent the spread of a global pandemic. Certain professional roles within the industry are perhaps more suited than others to working remotely. But what about roles within an organization that rely on […]
By David Gambrill | May 29, 2020
1 min read
With the novel coronavirus pandemic creating an economic recession, the future of real estate pricing may become a factor in how some businesses choose to proceed in the post pandemic future. Some have argued that commercial real estate pricing may influence how some insurance organizations may plan to proceed with their business operations in the […]
By David Gambrill | May 25, 2020
Broker management system (BMS) tech vendors need to move away from spending time, effort and money on developing third-party rating tools used for comparison quoting, an insurance company executive said at a recent webinar on broker-carrier connectivity. Instead, they should consider working on an industry-wide quoting solution that, through APIs (application programming interfaces), connects brokerages […]
By David Gambrill | May 22, 2020
In a world of working remotely from home during a global pandemic, Internet bandwidth is of primary importance for brokers to be able to serve their clients. But when the P&C insurance industry started migrating their workplace out of the office to avoid the spread of the novel coronavirus, they immediately discovered that not all […]
By David Gambrill | May 20, 2020
Do you have questions about how the novel coronavirus pandemic is affecting your business continuity planning? Canadian Underwriter has answers. We spoke recently with Steve Whitelaw, vice president of broker and industry partnerships at Applied, shortly after airing the first episode of our webinar series in mid-April, COVID-19: Business Continuity in the Digital Age. Our […]
By David Gambrill | May 19, 2020
How to keep relationships, both internal and external, strong in today’s reality
By Steve Whitelaw, Vice President of Industry and Partner Relations, Applied Systems | May 9, 2020
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