Tech
One question often on the minds of brokers is how do they better digitize their processes and minimize the amount of data they have to enter into various systems. “Our position is that data should be created in a digital format from scratch,” said Marc LeCuyer, general manager, Canada, at ServiceNow, a digital workflow company […]
By Jason Contant | June 19, 2019
2 min read
Thinking of hosting a hackathon, but tired of watching participants build yet another app for the Apple Store? Here’s a new twist on the standard hackathon: try building an application programming interface (API) to help replace an older system, said Mark O’Neill, VP analyst at research and advisory firm Gartner. “One large organization I worked […]
By Jason Contant | June 18, 2019
Operations
The insurance industry needs to figure out how to leverage technology and ride the waves of change that other industries are seeing. From there, issues like finding talent will become easier, a panel recently told young brokers. Problem is, insurance doesn’t operate like many of the high-tech high flyers in the way business is done. […]
By Adam Malik | June 18, 2019
3 min read
The number of reported cyber claims has jumped significantly, but it’s not because of the major breaches you’ve been reading in the headlines. Small to mid-sized organizations are at greater risk of cyber losses than large organizations, A.M. Best Company Inc. warned in a report released Monday. “SMEs are actually at greater risk, as they […]
By Greg Meckbach | June 17, 2019
If you place commercial insurance, you probably have clients who are very concerned about the risk of making large investments in information technology projects. “The failure rate of IT projects is quite high and the returns are often not what they were promised to be,” Nick Creatura, chief executive officer of commercial insurer CNA Canada, […]
HR
Are you working with enough application programming interfaces (APIs) that you need an API product manager? Mark O’Neill, VP analyst at research and advisory firm Gartner, recommends that companies create such a role within their organization. The role doesn’t necessarily have to be full-time, and larger companies may even have multiple people fulfilling the job […]
By Jason Contant | June 14, 2019
OTTAWA – A committee of MPs who probed bus-passenger safety in Canada has decided not to call for seatbelts to be installed in Canadian school buses, urging further study instead. The House of Commons transportation committee launched an investigation into bus safety, including on school buses, following the deadly Humboldt Broncos crash in Saskatchewan last […]
By Greg Meckbach | June 13, 2019
Want to place insurance that covers a client whose revenue suddenly plummets because of a disinformation campaign? This might be easier said than done, but one commercial insurer with a Canadian branch is hoping to change this. Right now, there is only very limited coverage for a scenario where a firm’s revenue drops significantly as […]
By Greg Meckbach | June 12, 2019
Finding ways to save money isn’t how you make meaningful change in your business. It’s about your people and altering the way they think and work in your company. For many industries – and insurance is no exception – that type of overhaul is difficult. Instead, there are those who think they’re transforming their business […]
By Adam Malik | June 12, 2019
Companies looking to enhance their digital strategy should follow a four-step model to deliver a multi-experience rather than an omnichannel experience, Jason Wong, VP analyst at research and advisory firm Gartner, said recently. There are various definitions for omnichannel, but one is that it’s a type of retail that integrates “on the back end” different […]
By Jason Contant | June 11, 2019
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