National Broker Survey
Brokers are having trouble finding coverage for their clients these days, and the impact of Canada’s hardening P&C insurance market is fast becoming a strong challenge to the broker channel, as Canadian Underwriter’s 2020 National Broker Survey reveals. Results of the survey will be published in the forthcoming October/November 2020 print edition of Canadian Underwriter. […]
By David Gambrill | October 6, 2020
3 min read
Brokers looking to sell commercial coverage to small businesses need to keep it simple, fast and client-specific, industry professionals told Canadian Underwriter Thursday. Sometimes when buzzwords like artificial intelligence, blockchain and chatbots dominate the conversation, the cart comes before the horse when it comes to selling commercial insurance. “Sometimes people start with a solution and […]
By Jason Contant | March 9, 2019
A brokerage in Nova Scotia has partnered with an innovation hub in Atlantic Canada to “up its game” in the digital space. AA Munro Insurance, which has more than 20 locations in Nova Scotia, has partnered with Volta Labs. This means the brokerage has access to Volta’s space and all their events. The Halifax-based innovation […]
By Jason Contant | February 11, 2019
One strong challenge to the broker channel, according to brokers, is consumer self-education about their insurance needs and options. Nowhere is this more evident than in the field of business interruption (BI) insurance, a very specialized coverage that is rife with opportunity for client misunderstandings. Just over one-quarter of 802 brokers surveyed in Canadian Underwriter’s […]
By Jason Contant | February 8, 2019
The feeling that their opinions are heard and often implemented is just one of the reasons brokers report being satisfied with their choice of career. “I truly believe that I am a valued professional advisor,” Ryan McKenna, commercial and personal lines broker at McDougall Insurance and Financial in Kingston, Ont., told Canadian Underwriter. “I gain […]
By Jason Contant | January 31, 2019
2 min read
Before jumping right into buying a piece of technology, brokers should first think about mapping out the customer journey, suggests the CEO of a company that helps brokers with automation. “Diving right into the software isn’t always the best because if you don’t have an understanding of the journey, then how are you going to […]
By Jason Contant | January 22, 2019
Are brokers in Canada properly trained to use new technology? “It seems there is an under-investment in the human resources component of new technology,” said Jeff McCann, CEO of Digital MGA Marketplace Ltd., a Vancouver-based company that helps brokers with automation solutions. “A new employee gets a quick orientation through a BMS [broker management system] […]
By Jason Contant | January 17, 2019
Brokerages looking to scale their expertise should focus their efforts online, says the CEO of a Vancouver-based company that helps brokers with automation solutions. “Externally, the new standard of engagement is online,” Jeff McCann, CEO of Digital MGA Marketplace Ltd., told Canadian Underwriter Monday. For a brokerage, “having a mobile-friendly website is your digital front […]
By Jason Contant | January 15, 2019
What’s the best way of attracting qualified talent to your brokerage? Some brokerages and managing general agencies (MGAs) have cited looking outside the insurance industry or recruiting from local community colleges. McConville Omni Insurance Brokers, a personal and commercial lines brokerage in London, Ont., has found success through things like job fairs at local colleges. […]
By Jason Contant | December 13, 2018
This story is one in a series reporting on the results of 2018 National Broker Survey, conducted by Canadian Underwriter. The survey of more than 800 P&C brokers nationally was designed to identify the success strategies of both producers and principals. Find other instalments in the series here and our overview package in our October 2018 issue. Where to Find […]
By David Gambrill | November 16, 2018
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