HR
Do insurers need to hire the brightest computer programmers and pay through the nose if they want to get the most out of data analytics? Not according to some Insurance Analytics Summit Canada speakers. “People from behavioural science, people from biology – different backgrounds – can form fantastic analytics teams because it’s not about the […]
By Greg Meckbach | September 28, 2018
2 min read
Despite popular stereotypes, women are not better multi-taskers than men, suggests a new blog from Harvard Business Review. “We cannot exclude the possibility that there are no sex differences in serial multitasking abilities, but if they exist, such differences are likely to be very small,” wrote authors Julien Laloyaux, Frank Laroi and Marco Hirnstein in […]
By Jason Contant | September 26, 2018
When Matt Alston hires workers for his property and casualty brokerage, he is not looking for a walking encyclopedia of insurance. At Surex Direct, personality “always trumps technical skills and accreditations,” said Alston, Surex Direct’s co-founder and chief operating officer. “When people come and apply and they have their [Canadian accredited insurance broker] level 1 […]
By Greg Meckbach | September 18, 2018
Brokers are used to responding to clients’ questions about their insurance needs, but are they always able to effectively handle grieving customers? The million-dollar question is how to ensure brokers are building enduring and caring customer relationships, while also protecting the company’s interests, Megan Devine suggested in a blog published earlier this week in Harvard […]
By Jason Contant | September 5, 2018
3 min read
Brokerages looking to better motivate frontline workers should optimize play, purpose and potential, while reducing pressure, a recent experiment suggests. In a blog post for Harvard Business Review, authors Lindsay McGregor and Neel Doshi implemented an experiment to transform the operating model of four stores in a retail organization. To build a genuine sense of […]
By Jason Contant | August 30, 2018
The Insurance Brokers Association of Ontario (IBAO) is anticipating “significant” time and cost savings as the exams for the Canadian Accredited Insurance Brokers (CAIB) program move to a “fully digital experience” in the province by December. “We’ll no longer be shipping boxes back and forth across the province, and booking and paying for writing locations […]
By Jason Contant | August 16, 2018
There is a very large untapped market for selling cyber insurance to small businesses. How can brokers best approach small business owners to offer them cyber coverage? A recent 2018 study of Canadian “smaller businesses” by Scalar Security* found that it costs each employee of a small business an average of more than $12,000 to […]
By David Gambrill | August 13, 2018
While a majority (85%) of Canadian organizations are investing in emerging technologies, few of them are managing the risks associated with technology, such as cybersecurity threats and lack of talent, a recent PwC Canada report has found. The Full Risk in Review report, released in late June, found that 85% of more than 1,500 global […]
By Jason Contant | August 2, 2018
For brokerages considering succession planning, allowing the next generation to “find their own path in the world and then successfully boomerang back into roles in the family business is critical to the future” of the business, according to a new blog published Tuesday in Harvard Business Review. The blog’s authors use the example of “Henry,” who […]
By Jason Contant | July 26, 2018
A new breed of vulnerable and humble leader is bucking the traditional stereotype of the uber-confident, omniscient and fully prepared CEO.
By David Gambrill | July 23, 2018
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