Operations
Despite increased adoption of cyber coverage over the past year, some segments within Canada's enterprise sector remain underinsured against online threats
By Jason Contant | August 22, 2018
3 min read
Many brokerage offices are open for business outside of normal working hours but some question whether this is really necessary, given recent advances in web services. “It shouldn’t really matter if your technology is structured properly” whether your brokerage is open on weekends or evenings, said Ken Schindle, president of Thomson-Schindle-Green Insurance and Financial Services […]
By Greg Meckbach | August 20, 2018
2 min read
Hub International Ltd. is planning to use the recent acquisition of a Windsor, Ont. firm to expand its online services with existing brokerages. “The reason why we bought Cypher Systems Group is we really felt that we wanted to have an omni-channel offering for our customers,” Hub Canada president Tina Osen said Friday in an […]
By Greg Meckbach | August 17, 2018
HR
The Insurance Brokers Association of Ontario (IBAO) is anticipating “significant” time and cost savings as the exams for the Canadian Accredited Insurance Brokers (CAIB) program move to a “fully digital experience” in the province by December. “We’ll no longer be shipping boxes back and forth across the province, and booking and paying for writing locations […]
By Jason Contant | August 16, 2018
Legal / Regulation
Major infractions committed by Quebec insurance brokers include acting dishonestly, negligently, or not acting with competence and professional integrity, says the disciplinary committee of the Chambre de l’assurance de dommages (ChAD), the province’s self-regulatory body for brokers, agents and claims adjusters. ChAD’s 2017 annual report found that the Top 2 infractions were “carrying on activities dishonestly […]
One large, multi-location Canadian brokerage saw a 33% increase in leads generated through their website, simply by introducing a chatbot to provide instant home and auto insurance quoting, the CEO and founder of a Kitchener, Ont.-based insurtech said Friday. ProNavigator joined forces with Applied Systems Canada to use ProNavigator Virtual Assistant to provide quotes 24/7 […]
By Jason Contant | August 14, 2018
Reducing the workload for human beings is one reason some insurance carriers are participating in part of the Insurance Brokers Association of Canada’s Data Exchange project. “We are constantly looking for ways to eliminate manual processes, to eliminate administrative functions, and try to focus those resources for higher value-add to clients,” said Mark Lipman, chief […]
By Greg Meckbach | August 13, 2018
When the Insurance Corporation of British Columbia (ICBC) begins rolling out recently announced changes to its auto insurance rating model, brokers will be on the front lines explaining the changes to clients. And brokers say they need to know more about a few key items so that they can provide the best advice to their clients. […]
By Jason Contant | August 13, 2018
There is a very large untapped market for selling cyber insurance to small businesses. How can brokers best approach small business owners to offer them cyber coverage? A recent 2018 study of Canadian “smaller businesses” by Scalar Security* found that it costs each employee of a small business an average of more than $12,000 to […]
By David Gambrill | August 13, 2018
Now that Wawanesa Mutual Insurance Company will soon be selling exclusively through brokers in Quebec, what does it think about online sales without the intervention of a broker? “I’m not a big fan of quote and buy online, because I don’t think consumers get the advice that they need,” said Carol Jardine, president of Wawanesa’s […]
By Jason Contant | August 9, 2018
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