Executive Outlook
Stéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a global pandemic, claims uncertainty around COVID-19, and the global economy’s uncertainty. It makes it a […]
By Adam Malik | December 21, 2020
2 min read
Warren Griffiths, President, FCA Insurance Brokers When FCA this year celebrated 100 years of operations, and the beginning of a new chapter for our business journey, we also prepared for market hardening. Like everyone else, we have been surprised by the added complexity of the COVID-19 pandemic to a year that we had already forecast […]
Carol Jardine, President, Canadian P&C Operations, Wawanesa Mutual Insurance Company 2020 has ushered in a new reality. Everyone has had to react quickly, creating new norms, and with technology now more integral to our work and personal interactions than ever before. The strategic transformation of Wawanesa’s legacy systems, completed this year, has allowed everyone who counts […]
By David Gambrill | December 21, 2020
Louis Gagnon, President, Intact (Canada) Intact was founded on our values, a clear purpose, and a belief that insurance is about people, not things. That purpose is to be here to help society prosper in good times and be resilient in bad times. The pandemic has presented challenging times for people, businesses and communities. At the […]
Shawn DeSantis, President, CEO, Navacord Corp. The pandemic has reshaped our industry — and is still reshaping it — with rapid change and innovation. Going forward, brokers will need to adopt and adapt to these changes across our expertise, people, and technology. No longer is a generalist broker with limited markets the right choice. The […]
By Adam Malik | December 18, 2020
Raymond Chun, President, CEO, TD Insurance The world around us continues to change and we’re all feeling the ongoing impact of COVID-19. Throughout the pandemic, we have demonstrated that we can adapt quickly to execute with speed and deliver for our customers — even in the face of a global health crisis. We’re incredibly proud of […]
By David Gambrill | December 18, 2020
Philomena Comerford, President, CEO, Baird MacGregor Insurance Brokers LP & Hargraft Schofield Deemed an essential service, most tech-savvy brokerages deftly pivoted to a remote workforce model when COVID shut down the economy in March. Necessity became the mother of invention. The pandemic ignited the brokers’ rapid transition to paperless processes, enabling delivery of uninterrupted client […]
Nick Creatura, President, CEO, CNA Canada As we know, the future rarely unfolds as we expect. Uncertainty drives our value proposition. Insurance responds when the unexpected happens. In this period of uncommon uncertainty, it is incumbent upon all participants in the insurance value chain to raise their resilience quotient. Insureds, carriers, advisors, intermediaries and regulators […]
Jason Storah, President, CEO, Aviva Canada I find it quite interesting, intriguing and frustrating that auto insurance is so complex in this country. Why is an auto accident treated differently in Quebec, Ontario, B.C., or Alberta? It doesn’t make sense, because an accident is an accident regardless of which province in which you had it. […]
December 30, 2019
Valérie Lavoie, President, Chief Operating Officer, Desjardins General Insurance Group Rising home and auto insurance premiums will be the big issue for the industry again in 2020, driven by the growing frequency and severity of extreme weather events and the impact of distracted driving, fraud, and escalating repair costs. Higher rates and regulatory pricing approval […]
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