Executive Outlook
Valérie Lavoie, President and CEO, Desjardins General Insurance Group When the pandemic started, we were very reactive in our response. Being flexible and staying close to our members, clients and employees became more crucial than ever. We must keep challenging ourselves to be more proactive and continue to evolve the ways we serve our customers. Part […]
By Phil Porado | December 16, 2021
2 min read
Carol Jardine, EVP & president of Canadian P&C operations, Wawanesa Mutual Insurance Company A big thank you to our brokers, policyholders and employees as Wawanesa celebrates our 125th anniversary. Milestones like this make you think about where you’ve been and where you’re headed. We’ve remained resilient through wars, countless catastrophes, pandemics past and present – providing […]
By Phil Porado | December 15, 2021
Nick Creatura, president & CEO, Canada, CNA 2021 has been a transformative year. While we are seeing some return to normal interpersonal interactions as COVID-19 abates, the accelerated digitization of client and partner interactions is likely to continue. The virtualization of work has set a new baseline which will continue beyond the pandemic. This crisis […]
Patrick Barbeau, executive vice president and COO, Intact Financial Corporation Our purpose is to help people, and the importance of this purpose was highlighted in the last 20 months as we took on COVID-19, one of the biggest economic and social challenges of our lifetimes. Our focus, then and now, is being there for our […]
The Canadian insurance industry has a lot to gain from making payments faster, easier, and more transparent. In a post-pandemic economy, many Canadians are reducing their use of cash as a payment method and are relying instead on digital payments. In fact, a recent Interac survey¹ revealed that two thirds of Canadians believe businesses that […]
By Interac Corp. | December 14, 2021
3 min read
Garth Pepper, President, Liberty Mutual Canada With so many unknowns, especially this year due to the pandemic, focusing on the basics will be more important than ever. Those basics include having underwriters who are accessible, flexible, service-oriented, solution-oriented, and empowered to make certain decisions. Underwriters also need to continue to exhibit appropriate empathy and flexibility. […]
By David Gambrill | January 25, 2021
Paul Martin, President, Chief Operating Officer, KRGInsure/RRJ Insurance Group Limited Employee engagement will be one the biggest challenges we face in 2021. Managing a remote workforce for a long period of time is a skill set many of us do not have. It has always been my belief that in-person interaction tends to yield better […]
By David Gambrill | January 14, 2021
Dave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better buying decisions. Better use of data to enrich underwriting submissions will enhance the client and […]
By Adam Malik | December 28, 2020
Matthew Turack, Group President, Insurance, CAA Club Group Over the course of 2020, we have seen a fundamental shift in daily habits. Many of our existing office jobs have transitioned to at-home workspaces in the short term. Having P&C products and at-home services that cater to the new reality will drive change. We may not see […]
By David Gambrill | December 28, 2020
Sarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and other unexpected natural catastrophes. Still, this year, in addition to these somewhat familiar challenges, we […]
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