Executive Outlook
Jason Storah, CEO, Aviva Canada For Aviva Canada, 2021 will be the year to redesign the way we do business, translate challenges into new opportunities, and create better experiences for our customers. If there is just one overarching hope that I have for 2021, it’s that we move away from being reactionary and instead focus on […]
By David Gambrill | December 28, 2020
2 min read
Andy Taylor, President, CEO, Gore Mutual We began 2020 by launching our Next Horizon business plan, the most ambitious strategy we’ve ever undertaken. With Next Horizon, we’re essentially rebuilding Gore Mutual and transforming our organization in a way that will redefine our place in the industry. The economic uncertainty caused by COVID-19 has made some organizations […]
Tina Osen, President, Hub International Canada Consumer behaviours are changing. We demonstrated to our customers how important it was to have good information, in real-time, and they value our knowledge. Our clients recognize that the advice we bring is important, but they want to consume it in different ways. So the next step is to […]
By Adam Malik | December 23, 2020
Kenny Nicholls, President, CEO, Western Financial Group Brokers have always had a unique position in the insurance industry. Adaptability has been a crucial part of the broker model and we have seen particular evidence of that this year. Our traditional ways of doing business are gone. The focus has shifted to providing options for customers […]
Chris Sekine, President, CEO, Trisura Guarantee Insurance Company COVID-19 has affected most businesses, and the insurance industry is no exception. Businesses are operating in a more uncertain environment than ever before. Insurers and reinsurers have adjusted underwriting appetites, which has influenced portfolios, available capacity, and pricing. Given current hardening conditions, we expect industry results to gradually […]
By David Gambrill | December 23, 2020
Rowan Saunders, President, CEO, Economical Insurance COVID-19 has had a profound impact on our lives and the industry, changing perceptions of our industry as well as customer and regulatory expectations. A solid and stable insurer that brings speed to market, convenience, and reliability is needed to deliver the new insurance experience. The past year has unleashed […]
Aneill MacCaull, President, AA Munro Insurance Moving forward through COVID and into a post-COVID world, the biggest operational change for brokers will be the continued automation of simple customer transactions. Policy inquiries, payments, requests for liability cards, and renewal transactions will all become faster and easier for customers. While automation has been developing for some […]
By Adam Malik | December 22, 2020
Barry F. Lorenzetti, President, CEO, BFL Canada COVID-19 has been a massive disruptor in every aspect of our lives and we continue to work through and endure a very tough insurance market. Tech is king, with brokers moving towards a work-from-home protocol for certain categories of employees. Going forward, brokers who do not embrace available […]
Steve Phillips, Chief Operating Officer, Sovereign General Insurance When it comes to the global pandemic, widespread sentiment is that the commercial insurance industry will not fully return to the pre-COVID environment. All businesses have been changed to some extent and to dramatically different degrees. As an industry, we need to support our clients whose businesses have […]
By David Gambrill | December 22, 2020
Valérie Lavoie, President, Chief Operating Officer, Desjardins General Insurance Group The COVID-19 pandemic will drive big changes in Canada’s P&C insurance industry. At Desjardins, it’s accelerating our digital transformation as clients increasingly embrace our expanding online and mobile services for sales, policy changes and other services, and claims reporting and tracking. In recent months, the percentage […]
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