Executive Outlook
Joe D’Annunzio, President, BrokerLink The pandemic forced our industry to transition to a new working environment and change how we delivered customer service. We quickly realized the importance of investing in technology to ensure our employees had the tools and resources to do their jobs efficiently. Adapting to deliver our services digitally enabled us to continue supporting […]
By Phil Porado | December 30, 2021
2 min read
Stéphane Lespérance, President, Aon Canada While there are signs of improvement, the current state of the insurance market remains challenging in specific classes. Overall pricing continues to improve and insurers are showing more appetite in key areas. The years 2020 and 2021 were challenging for insurance brokers, but above all for clients. After spending a few years […]
Aly Kanji, President and CEO, InsureLine The idea that the strength of brokers is in our relationships was reinforced in 2021. Relationships are resilient and it is the value in these relationships that propelled brokers forward in the face of quarantines, lockdowns and isolation. Change is constant. The brokerage business is evolving and will continue to evolve. […]
Dave Partington, CEO, Gallagher Global Brokerage – Canada One of the major lessons learned in 2021 is the incredible resilience of our teams. No matter what comes our way, our people continue to be flexible, positive and client focused. There are many challenges that brokerages have faced over the past year – whether it be the pandemic, […]
By Phil Porado | December 29, 2021
1 min read
Douglas Morrow, CEO and Managing Partner, Excel Insurance Group In 2021, underwriters were asking for a lot more information than in prior years. The calendar never stops, so if you don’t get complete information to the underwriter in a good amount of time, you will very quickly reach a place where you are going to […]
Scott Andrew, President and CEO, Andrew Agencies Ltd. As impacts of the pandemic on business in Canada spilled into a second year, brokers and brokerages continue to adapt to the challenges. Despite this disruption, automation, mergers and acquisitions (M&A), and carrier and client interaction will continue to evolve. Efforts to streamline broker and carrier distribution in […]
John Haas, President, NFP Canada There were many lessons learned in 2021. There is the impact of COVID-19 from a supply chain management perspective and how these issues complicated business interruption losses. Environmental, Social and Governance (ESG) guidelines are now an entrenched underwriter requirement that’s impacting capacity supply. There are new challenges in ensuring teams remain united […]
By Phil Porado | December 24, 2021
Andrew Kemp, President, CapriCMW Investment in technology will be critical to brokerages’ future success. The pandemic has accelerated digital transformation within the insurance industry by years. Previous reluctance to digitization and adoption of new technologies was quickly overcome as businesses faced significant challenges to their operations and sudden changes in demand and expectations from customers. […]
Jamie Lyons, President and CEO, Westland Insurance Group Brokers have proven remarkably resilient in 2021 against many unpredictable variables. We’ve learned organic growth is there to be had, but you need to work harder for it – whether that’s being relentless on client experience, navigating a persistently challenging market or turning business models upside down. We’ve learned financial capital […]
Warren Griffiths, president, FCA Insurance Brokers Talent was a big part of what we were doing in 2021. Finding talent, coaching, mentoring and trying to bring in new people. We don’t have high turn over but we do have some retirements. Just replacing people in this environment was difficult and I’ve heard that from other […]
By Phil Porado | December 23, 2021
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