Executive Outlook
Rob Wesseling, president and CEO, The Co-operators Group Limited Canadians continue to interact differently with the economy and our industry. An accelerated shift toward digitization drove us to enhance digital solutions alongside our existing engagement models. The pandemic also emphasized emerging unmet and ill-met needs related to protection against risk, and underscored the need for long-term […]
By Phil Porado | December 20, 2021
2 min read
Matthew Turack, President, CAA Insurance Company The most important lesson the industry is really starting to respond to is that consumers want clear and sound advice that is easy to understand, and they are looking to companies for this. We recently conducted some research that showed 53% of respondents find insurance policies difficult to understand. When […]
By Phil Porado | December 17, 2021
Andy Taylor, CEO, Gore Mutual The industry can be proud of how we’ve managed through the pandemic as it balanced innovation, resilience and compassion for employees, customers and brokers. We need to continue to plan for black swan events that led to the pandemic. Some of the capital management work that we’ve done helped us but […]
Ryan Michel, President and CEO, Allstate Insurance Company of Canada Our mission, “Life is uncertain, we bring strength, experience, and care” helped guide how we have treated our customers, brokers, teammates and communities in which we serve during the 20-plus months of the pandemic. The lessons learned from 2021 will help shape our future. Our leadership team is […]
Bernard McNulty, chief agent and head of claims, Canada, Allianz Global Corporate & Specialty A big lesson for us, and for many insurers from 2020 and into 2021, was understanding our contractual language or policy language and knowing what our obligations are. There is significant COVID-19 coverage litigation in Canadian courts right now, including disputes over whether […]
By Phil Porado | December 16, 2021
Heather Masterson, President and CEO, Travelers Canada The past 20 months have brought unexpected challenges for our industry, but at the same time we’ve learned valuable lessons around planning and the critical importance of agility. We saw further acceleration of the technology transformation underway across our industry. From remote access and collaboration tools to virtual risk assessments […]
Valérie Lavoie, President and CEO, Desjardins General Insurance Group When the pandemic started, we were very reactive in our response. Being flexible and staying close to our members, clients and employees became more crucial than ever. We must keep challenging ourselves to be more proactive and continue to evolve the ways we serve our customers. Part […]
Carol Jardine, EVP & president of Canadian P&C operations, Wawanesa Mutual Insurance Company A big thank you to our brokers, policyholders and employees as Wawanesa celebrates our 125th anniversary. Milestones like this make you think about where you’ve been and where you’re headed. We’ve remained resilient through wars, countless catastrophes, pandemics past and present – providing […]
By Phil Porado | December 15, 2021
Nick Creatura, president & CEO, Canada, CNA 2021 has been a transformative year. While we are seeing some return to normal interpersonal interactions as COVID-19 abates, the accelerated digitization of client and partner interactions is likely to continue. The virtualization of work has set a new baseline which will continue beyond the pandemic. This crisis […]
Patrick Barbeau, executive vice president and COO, Intact Financial Corporation Our purpose is to help people, and the importance of this purpose was highlighted in the last 20 months as we took on COVID-19, one of the biggest economic and social challenges of our lifetimes. Our focus, then and now, is being there for our […]
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