Executive Outlook
Shawn DeSantis, president and CEO, Navacord Corp. Reflecting on 2021, three themes come to mind. First, there’s the importance of resiliency. Our colleagues and clients faced a second year dealing with COVID-19. Plus, we continued to lead teams in a work-from-home environment and faced ongoing hard market conditions. Second was the strength and impact of […]
By Phil Porado | December 23, 2021
2 min read
Steve Masnyk, Managing Director, Canadian Association of Managing General Agents MGAs, the fastest-growing segment of Canada’s insurance industry, will write about $4 billion in premium in 2021. And that’s on track to increase in 2022. Canadian Association of Managing General Agents (CAMGA) members, which represent over 80% of all MGAs, are seeing their books grow […]
Silvy Wright, President and CEO, Northbridge Financial Corporation As we reflect on another unprecedented year, the ability to provide a high standard of uninterrupted, responsive service and solutions that help our customers run safer businesses continues to be paramount. We will be leveraging new technologies and data science to better inform how we manage our business, improve […]
By Phil Porado | December 22, 2021
Shelley Willick, President & CEO, Saskatchewan Mutual Insurance Company (SMI) When the pandemic hit in 2020, what we assumed would last only a few weeks or maybe months has turned into 20 months and counting. The industry has shown tremendous resilience throughout the pandemic as it stretched through 2021. The industry adapted and pivoted, putting the health […]
Jason Storah, CEO, Aviva Canada The lesson I hope we all take from these past 20 months is a collective acknowledgement that science saves lives. As COVID-19 moves to the rear-view mirror, we must turn our focus to the climate emergency. Millions of people are already living with the consequences. The science exists today to help […]
Renato Rodrigues, CEO, AXA XL, Canada Resiliency, global connectivity and the impact of non-operational risks are some of the top lessons from this second year of the global pandemic. Overall, businesses have shown real resiliency, particularly amid incredible uncertainty, mandated shutdowns, changes to operations and variations in consumer behaviour. This year certainly showed the extent of connectivity […]
By Phil Porado | December 21, 2021
Saad Mered, CEO, Zurich Canada Insurance professionals showed great resilience in 2021 and we cannot take that for granted. We need to continue to help them focus on well-being, mental health and managing their work-life balance. As the industry continues to struggle with attracting talent in a hypercompetitive labour market, keeping employees engaged, challenged and connected has […]
Rob Marsh, President, Liberty Mutual Canada The last 18 months have been an incredible test in resilience and they’ve certainly been interesting from a risk perspective. We’ve seen how a significant event can cascade negative impacts across regions and industries in real-time. There are daily news stories about supply chain disruptions brought on by COVID-19; the […]
Marc Lipman, President, Lloyd’s Canada and Attorney in Fact in Canada, Lloyd’s of London As the Canadian economy and society tentatively emerge from the COVID-19 pandemic, there are a number of important questions for the insurance industry to consider. None are more important than: Has the industry served our clients appropriately and does the insurance sector remain […]
By Phil Porado | December 20, 2021
Christian Fournier, Executive Vice-President and Lead, Property and Casualty Insurance, Beneva [La Capitale/SSQ] One lesson from 2021 is that the consolidation in our industry is ongoing. There have been mergers of brokers and insurers. The pandemic hasn’t slowed that down. This is a trend in our industry, as much in distribution as in carriers. The question was […]
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