Executive Outlook
Louis Gagnon, President, Intact (Canada) Intact was founded on our values, a clear purpose, and a belief that insurance is about people, not things. That purpose is to be here to help society prosper in good times and be resilient in bad times. The pandemic has presented challenging times for people, businesses and communities. At the […]
By David Gambrill | December 21, 2020
2 min read
Shawn DeSantis, President, CEO, Navacord Corp. The pandemic has reshaped our industry — and is still reshaping it — with rapid change and innovation. Going forward, brokers will need to adopt and adapt to these changes across our expertise, people, and technology. No longer is a generalist broker with limited markets the right choice. The […]
By Adam Malik | December 18, 2020
Raymond Chun, President, CEO, TD Insurance The world around us continues to change and we’re all feeling the ongoing impact of COVID-19. Throughout the pandemic, we have demonstrated that we can adapt quickly to execute with speed and deliver for our customers — even in the face of a global health crisis. We’re incredibly proud of […]
By David Gambrill | December 18, 2020
Philomena Comerford, President, CEO, Baird MacGregor Insurance Brokers LP & Hargraft Schofield Deemed an essential service, most tech-savvy brokerages deftly pivoted to a remote workforce model when COVID shut down the economy in March. Necessity became the mother of invention. The pandemic ignited the brokers’ rapid transition to paperless processes, enabling delivery of uninterrupted client […]
Nick Creatura, President, CEO, CNA Canada As we know, the future rarely unfolds as we expect. Uncertainty drives our value proposition. Insurance responds when the unexpected happens. In this period of uncommon uncertainty, it is incumbent upon all participants in the insurance value chain to raise their resilience quotient. Insureds, carriers, advisors, intermediaries and regulators […]
Jason Storah, President, CEO, Aviva Canada I find it quite interesting, intriguing and frustrating that auto insurance is so complex in this country. Why is an auto accident treated differently in Quebec, Ontario, B.C., or Alberta? It doesn’t make sense, because an accident is an accident regardless of which province in which you had it. […]
December 30, 2019
Valérie Lavoie, President, Chief Operating Officer, Desjardins General Insurance Group Rising home and auto insurance premiums will be the big issue for the industry again in 2020, driven by the growing frequency and severity of extreme weather events and the impact of distracted driving, fraud, and escalating repair costs. Higher rates and regulatory pricing approval […]
Carol Jardine, President, Canadian P&C Operations, The Wawanesa Mutual Insurance Company One of the most important issues facing the industry is the Canadian consumer’s pocketbook. Canadian families have never been more in debt and GDP and wage growth aren’t helping. Many families live one paycheque to the next. These dynamics are linked to the challenges […]
Louis Gagnon, President, Canadian Operations, Intact Financial Corporation I see two very important issues for insurance in 2020 — climate change and our ability to adapt; and cyber risk and the increasing need for protection. These challenges create an environment in which brokers and insurers can help customers become more resilient in the face of […]
Rowan Saunders, President, CEO, Economical Insurance Insurers across Canada are exploring new ways to embrace digital and improve customer experience in the middle of a hard market. This necessary transformation is the most important issue we face. Within the context of an accelerated pace of change, Economical is focused on building an industry-leading and highly […]
December 27, 2019
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