Executive Outlook
Kenny Nicholls, President, CEO, Western Financial Group Brokers have always had a unique position in the insurance industry. Adaptability has been a crucial part of the broker model and we have seen particular evidence of that this year. Our traditional ways of doing business are gone. The focus has shifted to providing options for customers […]
By Adam Malik | December 23, 2020
2 min read
Chris Sekine, President, CEO, Trisura Guarantee Insurance Company COVID-19 has affected most businesses, and the insurance industry is no exception. Businesses are operating in a more uncertain environment than ever before. Insurers and reinsurers have adjusted underwriting appetites, which has influenced portfolios, available capacity, and pricing. Given current hardening conditions, we expect industry results to gradually […]
By David Gambrill | December 23, 2020
Rowan Saunders, President, CEO, Economical Insurance COVID-19 has had a profound impact on our lives and the industry, changing perceptions of our industry as well as customer and regulatory expectations. A solid and stable insurer that brings speed to market, convenience, and reliability is needed to deliver the new insurance experience. The past year has unleashed […]
Aneill MacCaull, President, AA Munro Insurance Moving forward through COVID and into a post-COVID world, the biggest operational change for brokers will be the continued automation of simple customer transactions. Policy inquiries, payments, requests for liability cards, and renewal transactions will all become faster and easier for customers. While automation has been developing for some […]
By Adam Malik | December 22, 2020
Barry F. Lorenzetti, President, CEO, BFL Canada COVID-19 has been a massive disruptor in every aspect of our lives and we continue to work through and endure a very tough insurance market. Tech is king, with brokers moving towards a work-from-home protocol for certain categories of employees. Going forward, brokers who do not embrace available […]
Steve Phillips, Chief Operating Officer, Sovereign General Insurance When it comes to the global pandemic, widespread sentiment is that the commercial insurance industry will not fully return to the pre-COVID environment. All businesses have been changed to some extent and to dramatically different degrees. As an industry, we need to support our clients whose businesses have […]
By David Gambrill | December 22, 2020
Valérie Lavoie, President, Chief Operating Officer, Desjardins General Insurance Group The COVID-19 pandemic will drive big changes in Canada’s P&C insurance industry. At Desjardins, it’s accelerating our digital transformation as clients increasingly embrace our expanding online and mobile services for sales, policy changes and other services, and claims reporting and tracking. In recent months, the percentage […]
Stéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a global pandemic, claims uncertainty around COVID-19, and the global economy’s uncertainty. It makes it a […]
By Adam Malik | December 21, 2020
Warren Griffiths, President, FCA Insurance Brokers When FCA this year celebrated 100 years of operations, and the beginning of a new chapter for our business journey, we also prepared for market hardening. Like everyone else, we have been surprised by the added complexity of the COVID-19 pandemic to a year that we had already forecast […]
Carol Jardine, President, Canadian P&C Operations, Wawanesa Mutual Insurance Company 2020 has ushered in a new reality. Everyone has had to react quickly, creating new norms, and with technology now more integral to our work and personal interactions than ever before. The strategic transformation of Wawanesa’s legacy systems, completed this year, has allowed everyone who counts […]
By David Gambrill | December 21, 2020
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