Executive Outlook
The Canadian insurance industry has a lot to gain from making payments faster, easier, and more transparent. In a post-pandemic economy, many Canadians are reducing their use of cash as a payment method and are relying instead on digital payments. In fact, a recent Interac survey¹ revealed that two thirds of Canadians believe businesses that […]
By Interac Corp. | December 14, 2021
3 min read
Voices of P&C Women
Lorie Phair, president, Canadian Broker Network Women fight the stigma that you can’t be pleasant and kind while confident and assertive at the same time, said Lorie Phair, president of the Canadian Broker Network. “In fact, I was told once that I was too nice to be in a major, senior role,” Phair said. Another […]
By Jason Contant | March 11, 2021
Garth Pepper, President, Liberty Mutual Canada With so many unknowns, especially this year due to the pandemic, focusing on the basics will be more important than ever. Those basics include having underwriters who are accessible, flexible, service-oriented, solution-oriented, and empowered to make certain decisions. Underwriters also need to continue to exhibit appropriate empathy and flexibility. […]
By David Gambrill | January 25, 2021
2 min read
Paul Martin, President, Chief Operating Officer, KRGInsure/RRJ Insurance Group Limited Employee engagement will be one the biggest challenges we face in 2021. Managing a remote workforce for a long period of time is a skill set many of us do not have. It has always been my belief that in-person interaction tends to yield better […]
By David Gambrill | January 14, 2021
Dave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better buying decisions. Better use of data to enrich underwriting submissions will enhance the client and […]
By Adam Malik | December 28, 2020
Matthew Turack, Group President, Insurance, CAA Club Group Over the course of 2020, we have seen a fundamental shift in daily habits. Many of our existing office jobs have transitioned to at-home workspaces in the short term. Having P&C products and at-home services that cater to the new reality will drive change. We may not see […]
By David Gambrill | December 28, 2020
Sarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and other unexpected natural catastrophes. Still, this year, in addition to these somewhat familiar challenges, we […]
Jason Storah, CEO, Aviva Canada For Aviva Canada, 2021 will be the year to redesign the way we do business, translate challenges into new opportunities, and create better experiences for our customers. If there is just one overarching hope that I have for 2021, it’s that we move away from being reactionary and instead focus on […]
Andy Taylor, President, CEO, Gore Mutual We began 2020 by launching our Next Horizon business plan, the most ambitious strategy we’ve ever undertaken. With Next Horizon, we’re essentially rebuilding Gore Mutual and transforming our organization in a way that will redefine our place in the industry. The economic uncertainty caused by COVID-19 has made some organizations […]
Tina Osen, President, Hub International Canada Consumer behaviours are changing. We demonstrated to our customers how important it was to have good information, in real-time, and they value our knowledge. Our clients recognize that the advice we bring is important, but they want to consume it in different ways. So the next step is to […]
By Adam Malik | December 23, 2020
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