Executive Outlook
John Haas, president, NFP, Canada Attracting and retaining talent is not a new issue, but it continues to be a concern for the industry — particularly as veteran product specialists edge toward retirement. Many technical fields within P&C require expertise in broking and underwriting to ensure we adequately help and support clients in creating appropriate […]
By Phil Porado | December 20, 2022
1 min read
Louis Gagnon, CEO, Canada, Intact Financial Corporation Reduced buying power, evolving technology and the digitization of everything is driving customers’ decision-making and shopping habits. And so, for the Canadian P&C insurance industry, the key to success in the upcoming months and years will be based partly on our ability to transform data from consumers’ behaviour into […]
By Phil Porado | December 19, 2022
2 min read
Christian Fournier, executive vice president, leader of property and casualty insurance, Beneva Our workforce situation — namely, the difficulties finding resources we need to provide the quality of service our clients have come to expect — is one of the most important challenges facing our industry today. Many factors have combined to create this situation. […]
Joe D’Annunzio, president, BrokerLink Attracting new talent and retaining experienced employees is a key priority in the evolving insurance marketplace. Having a strong employee base is important when it comes to providing the best customer service. Delivering a strong customer experience in a hybrid model can be challenging for brokerages, since they must balance the […]
Philomena Comerford, president, CEO, Baird MacGregor Insurance Brokers LP|Hargraft Schofield LP Attracting, engaging and developing talent will continue to be a key challenge for the P&C industry in 2023, as employers sort out what the work week will look like going forward. Innovation has driven some of the largest shifts in our employment history. The […]
By Phil Porado | December 16, 2022
London Bradley, president, CEO, Allstate Insurance Company of Canada Canada’s P&C insurance sector faces the same challenge as every other sector and business in the economy — continuously elevating the customer experience. Customer expectations have changed dramatically over the past two years, and we expect 2023 will be no different. For businesses to survive, they […]
Abraham Baboujian, president, co-CEO, RRJ Insurance Group Ltd., O/A KRGInsure Talent acquisition and retention is at the top of my priority list heading into 2023. This is not a new issue; however, recent events have magnified the importance of it. The implications and consequences are significant if we don’t address this properly. A related, important […]
Recruitment will be a major issue for carriers and brokers in 2023, as will technology upgrades and improved clients service
By Phil Porado | November 30, 2022
Tina Osen, President, Hub International Canada One major lesson we have learned is to expect the unexpected. Nothing is a constant and we must be nimble and prepared to pivot quickly. We also learned that transparent, authentic communication with employees, even if it means you don’t have all the answers, is powerful and that empathy is becoming an essential […]
By Phil Porado | January 4, 2022
Kenny Nicholls, President and CEO, Western Financial Group We see a real need for Canada to adopt a more harmonized broker licensing structure across the country. That structure would better enable brokers to work from anywhere in Canada and service customers wherever they are. It’s not a simple task, but it’s something that needs to be looked […]
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