Executive Outlook
Adam Mitchell, CEO, Mitchell & Whale Insurance Brokers There’s no question the pandemic brought unexpected levels of complexity over the past two years, but it has also fast-tracked innovation and the push for much needed modernization in our industry. The world was already evolving rapidly pre-pandemic, and COVID-19 accelerated this exponentially. Social distancing mandates have made consumers […]
By Phil Porado | January 4, 2022
2 min read
Barry F. Lorenzetti, President, CEO and Founder, BFL CANADA Risk and Insurance Inc. The current hard market, combined with the pandemic, has created an environment where insurance brokerage is defined more than ever by that special relationship with our clients. We are still a relationship business, and you cannot run it just from home. We’ve realized, more […]
By Phil Porado | December 31, 2021
Paul Martin, President and COO, KRGinsure Firsts and major lessons defined our 2021. One of the biggest was learning how to bring staff back into the workplace now that there is a COVID-19 vaccine and rapid tests are easily available. I believe there is a vital importance to in-office work and collaboration, not only from a technology […]
Kate Mead, Senior Vice President – Carrier Management & Head of Property & Casualty Broking (Canada), Willis Towers Watson One of the major lessons from 2021 is that data-driven risk management is the new normal. While we appreciate the qualitative considerations in underwriting, we need to drive a more sophisticated and quantitative underwriting process. The industry needs […]
Joe D’Annunzio, President, BrokerLink The pandemic forced our industry to transition to a new working environment and change how we delivered customer service. We quickly realized the importance of investing in technology to ensure our employees had the tools and resources to do their jobs efficiently. Adapting to deliver our services digitally enabled us to continue supporting […]
By Phil Porado | December 30, 2021
Stéphane Lespérance, President, Aon Canada While there are signs of improvement, the current state of the insurance market remains challenging in specific classes. Overall pricing continues to improve and insurers are showing more appetite in key areas. The years 2020 and 2021 were challenging for insurance brokers, but above all for clients. After spending a few years […]
Aly Kanji, President and CEO, InsureLine The idea that the strength of brokers is in our relationships was reinforced in 2021. Relationships are resilient and it is the value in these relationships that propelled brokers forward in the face of quarantines, lockdowns and isolation. Change is constant. The brokerage business is evolving and will continue to evolve. […]
Dave Partington, CEO, Gallagher Global Brokerage – Canada One of the major lessons learned in 2021 is the incredible resilience of our teams. No matter what comes our way, our people continue to be flexible, positive and client focused. There are many challenges that brokerages have faced over the past year – whether it be the pandemic, […]
By Phil Porado | December 29, 2021
1 min read
Douglas Morrow, CEO and Managing Partner, Excel Insurance Group In 2021, underwriters were asking for a lot more information than in prior years. The calendar never stops, so if you don’t get complete information to the underwriter in a good amount of time, you will very quickly reach a place where you are going to […]
Scott Andrew, President and CEO, Andrew Agencies Ltd. As impacts of the pandemic on business in Canada spilled into a second year, brokers and brokerages continue to adapt to the challenges. Despite this disruption, automation, mergers and acquisitions (M&A), and carrier and client interaction will continue to evolve. Efforts to streamline broker and carrier distribution in […]
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