Executive Outlook
John Haas, President, NFP Canada There were many lessons learned in 2021. There is the impact of COVID-19 from a supply chain management perspective and how these issues complicated business interruption losses. Environmental, Social and Governance (ESG) guidelines are now an entrenched underwriter requirement that’s impacting capacity supply. There are new challenges in ensuring teams remain united […]
By Phil Porado | December 24, 2021
2 min read
Andrew Kemp, President, CapriCMW Investment in technology will be critical to brokerages’ future success. The pandemic has accelerated digital transformation within the insurance industry by years. Previous reluctance to digitization and adoption of new technologies was quickly overcome as businesses faced significant challenges to their operations and sudden changes in demand and expectations from customers. […]
Jamie Lyons, President and CEO, Westland Insurance Group Brokers have proven remarkably resilient in 2021 against many unpredictable variables. We’ve learned organic growth is there to be had, but you need to work harder for it – whether that’s being relentless on client experience, navigating a persistently challenging market or turning business models upside down. We’ve learned financial capital […]
Warren Griffiths, president, FCA Insurance Brokers Talent was a big part of what we were doing in 2021. Finding talent, coaching, mentoring and trying to bring in new people. We don’t have high turn over but we do have some retirements. Just replacing people in this environment was difficult and I’ve heard that from other […]
By Phil Porado | December 23, 2021
Shawn DeSantis, president and CEO, Navacord Corp. Reflecting on 2021, three themes come to mind. First, there’s the importance of resiliency. Our colleagues and clients faced a second year dealing with COVID-19. Plus, we continued to lead teams in a work-from-home environment and faced ongoing hard market conditions. Second was the strength and impact of […]
Steve Masnyk, Managing Director, Canadian Association of Managing General Agents MGAs, the fastest-growing segment of Canada’s insurance industry, will write about $4 billion in premium in 2021. And that’s on track to increase in 2022. Canadian Association of Managing General Agents (CAMGA) members, which represent over 80% of all MGAs, are seeing their books grow […]
Silvy Wright, President and CEO, Northbridge Financial Corporation As we reflect on another unprecedented year, the ability to provide a high standard of uninterrupted, responsive service and solutions that help our customers run safer businesses continues to be paramount. We will be leveraging new technologies and data science to better inform how we manage our business, improve […]
By Phil Porado | December 22, 2021
Shelley Willick, President & CEO, Saskatchewan Mutual Insurance Company (SMI) When the pandemic hit in 2020, what we assumed would last only a few weeks or maybe months has turned into 20 months and counting. The industry has shown tremendous resilience throughout the pandemic as it stretched through 2021. The industry adapted and pivoted, putting the health […]
Jason Storah, CEO, Aviva Canada The lesson I hope we all take from these past 20 months is a collective acknowledgement that science saves lives. As COVID-19 moves to the rear-view mirror, we must turn our focus to the climate emergency. Millions of people are already living with the consequences. The science exists today to help […]
Renato Rodrigues, CEO, AXA XL, Canada Resiliency, global connectivity and the impact of non-operational risks are some of the top lessons from this second year of the global pandemic. Overall, businesses have shown real resiliency, particularly amid incredible uncertainty, mandated shutdowns, changes to operations and variations in consumer behaviour. This year certainly showed the extent of connectivity […]
By Phil Porado | December 21, 2021
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