Executive Outlook
Saad Mered, CEO, Zurich Canada Insurance professionals showed great resilience in 2021 and we cannot take that for granted. We need to continue to help them focus on well-being, mental health and managing their work-life balance. As the industry continues to struggle with attracting talent in a hypercompetitive labour market, keeping employees engaged, challenged and connected has […]
By Phil Porado | December 21, 2021
2 min read
Rob Marsh, President, Liberty Mutual Canada The last 18 months have been an incredible test in resilience and they’ve certainly been interesting from a risk perspective. We’ve seen how a significant event can cascade negative impacts across regions and industries in real-time. There are daily news stories about supply chain disruptions brought on by COVID-19; the […]
Marc Lipman, President, Lloyd’s Canada and Attorney in Fact in Canada, Lloyd’s of London As the Canadian economy and society tentatively emerge from the COVID-19 pandemic, there are a number of important questions for the insurance industry to consider. None are more important than: Has the industry served our clients appropriately and does the insurance sector remain […]
By Phil Porado | December 20, 2021
Christian Fournier, Executive Vice-President and Lead, Property and Casualty Insurance, Beneva [La Capitale/SSQ] One lesson from 2021 is that the consolidation in our industry is ongoing. There have been mergers of brokers and insurers. The pandemic hasn’t slowed that down. This is a trend in our industry, as much in distribution as in carriers. The question was […]
Rob Wesseling, president and CEO, The Co-operators Group Limited Canadians continue to interact differently with the economy and our industry. An accelerated shift toward digitization drove us to enhance digital solutions alongside our existing engagement models. The pandemic also emphasized emerging unmet and ill-met needs related to protection against risk, and underscored the need for long-term […]
Matthew Turack, President, CAA Insurance Company The most important lesson the industry is really starting to respond to is that consumers want clear and sound advice that is easy to understand, and they are looking to companies for this. We recently conducted some research that showed 53% of respondents find insurance policies difficult to understand. When […]
By Phil Porado | December 17, 2021
Andy Taylor, CEO, Gore Mutual The industry can be proud of how we’ve managed through the pandemic as it balanced innovation, resilience and compassion for employees, customers and brokers. We need to continue to plan for black swan events that led to the pandemic. Some of the capital management work that we’ve done helped us but […]
Ryan Michel, President and CEO, Allstate Insurance Company of Canada Our mission, “Life is uncertain, we bring strength, experience, and care” helped guide how we have treated our customers, brokers, teammates and communities in which we serve during the 20-plus months of the pandemic. The lessons learned from 2021 will help shape our future. Our leadership team is […]
Bernard McNulty, chief agent and head of claims, Canada, Allianz Global Corporate & Specialty A big lesson for us, and for many insurers from 2020 and into 2021, was understanding our contractual language or policy language and knowing what our obligations are. There is significant COVID-19 coverage litigation in Canadian courts right now, including disputes over whether […]
By Phil Porado | December 16, 2021
Heather Masterson, President and CEO, Travelers Canada The past 20 months have brought unexpected challenges for our industry, but at the same time we’ve learned valuable lessons around planning and the critical importance of agility. We saw further acceleration of the technology transformation underway across our industry. From remote access and collaboration tools to virtual risk assessments […]
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