HR
Brokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have inserted extra steps because of people’s sensitivity or mistrust of each other,” said Bryan Falchuk, […]
By Greg Meckbach | October 27, 2020
3 min read
Insurance is a cool industry, but not enough people know it. John McNeil, program coordinator and full-time professor at Humber College’s insurance management program, explains how to change that – As told to Adam Malik We as an industry need to walk with a little bit of swagger. Insurance is an awesome industry […]
By Adam Malik, Managing Editor | October 20, 2020
2 min read
If you truly want to connect with your customers, your organization must be diverse, an industry consultant suggests. “There is room for improvement in corporate Canada, not just in property and casualty insurance, in ensuring women, visible minorities and people with disabilities are represented,” Chris Cornell, KPMG Canada’s national sector leader, insurance, told Canadian Underwriter […]
By Greg Meckbach | October 9, 2020
Take care of yourself, so you can take care of your clients
By David Gambrill, Editor in Chief | October 7, 2020
How can the Canadian P&C industry ensure its workplaces reflect the communities they serve? We asked senior industry executives what can be done to make sure everyone feels respected and valued, regardless of demographic factors such as gender, skin colour, sexual orientation or gender identity. Here’s what they told us....
By Greg Meckbach, Associate Editor | October 4, 2020
7 min read
Brokers are advised to be aware of the “second wave” — and that doesn’t refer to the anticipated increase in the number of novel coronavirus infections in the fall. No, brokers are now being cautioned about the new wave of carriers’ coverage changes and adjustments arising from the phased re-opening of Canadian businesses and the […]
By David Gambrill | June 22, 2020
The Insurance Institute of Canada, the educational arm of the Canadian property and casualty insurance industry, will be providing OTL/Level 1 broker agent licensing exams in an online format. The online format allows licensing candidates to complete their exams from the safety of their home or office without the need to travel to an exam […]
By David Gambrill | May 15, 2020
Industry leaders should begin preparing right now for the post-pandemic business environment, while still managing the immediate fallout of COVID-19, two partners of a strategy consulting firm said recently. This includes spending time envisioning the future, developing a strategy to “walk back” the envisioned future to today, being prepared to learn and pivot, and rallying […]
By Jason Contant | April 22, 2020
4 min read
Looking for a free course that will give you continuing education credits without having to leave your house? The Intact Centre on Climate Adaptation recently launched a 1.5-hour online home flood risk course for brokers anywhere in Canada. “It helps them become [an information] hub for their clients,” said Daniel Filippi, program manager of resilience […]
By Greg Meckbach | April 1, 2020
Yes, it is possible for a woman to be a senior executive in the insurance industry and successfully raise a family with young children. Women all make their own individual choices about the best way to raise their young families, five senior industry execs said at a recent event celebrating International Women’s Day. But one […]
By David Gambrill | March 9, 2020
5 min read
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